This job offer is not available in your country.
(Immediate Start) Customer Service Team Lead
AllcargoGATIIndia8 hours ago
Job descriptionSet and monitor clear performance goals and service standards. Facilitate team meetings, ensure timely information sharing, and report potential customer losses. Conduct regular coaching and provide immediate feedback to drive customer satisfaction. Analyse performance data and conduct annual appraisals, promoting accountability and service ownership. Implement training and development plans to upskill employees. Identify high-potential staff for leadership roles to support succession planning. Foster a customer-centric culture by implementing initiatives that enhance loyalty and retention. Coach staff on customer feedback principles and ensure quality monitoring aligns with service expectations. Optimize employee schedules to meet service levels, providing real-time feedback on staffing needs. Report and resolve equipment issues promptly to maintain operational efficiency. Ensure compliance with health, safety, and environmental standards, supporting their effective implementation in daily operations. Drive initiatives that enhance customer experience, modelling behaviours that deliver exceptional service in line with market trends. Encourage adherence to best practices through continuous coaching and support.
Role Title : Team Leader – Customer Service
Work location : Thane, Mumbai
Role Purpose
The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performance targets and enhancing customer satisfaction. This role involves leading and motivating team members, conducting training and coaching sessions, and analyzing performance metrics to drive continuous improvement. The Team Leader also collaborates with other departments to ensure seamless customer experience while ensuring compliance with health, safety, and corporate responsibility standards
Key Accountability Area
People Management
- Lead and empower the team through effective communication and leadership to enhance customer and employee satisfaction.
Effective Communication
Coaching and Performance Management
Employee Development
Customer Satisfaction & Retention
Resource Management
Corporate Responsibility and Health & Safety
Customer Experience
Change Management
Create a job alert for this search
Customer Service Team Lead • India
Related jobs
![▷ [Immediate Start] Team Lead - Sales (Generation, Transmission and Distribution)](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Secure%20Meters%20Limited)
![Client Services Team Lead [Immediate Start]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Ezone%20Security%20Solutions%20Pvt.%20Ltd.)
![▷ [Only 24h Left] Technical Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Innovation%20Technology%20By%20Design)
![▷ [Immediate Start] Audit Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=CohnReznick)
![[Immediate Start] Team Lead - Inbound Contact Centre](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=NMDCON)
- Promoted
Call Center Team Lead
Montra ElectricIndia Roles & Responsibilities : We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility.
This role is pivotal in ensuring seam...Show moreLast updated: 24 days ago
- Promoted
Data Team Lead
ITC InfotechIndia Design, develop, and optimize ETL / ELT data pipelines using Apache Spark (PySpark or Scala), AWS Glue,.Azure Data Factory Work with structured and unstructured data to build scalable ingestion and t...Show moreLast updated: 20 days ago
- Promoted
- New!
▷ [Immediate Start] Team Lead - Sales (Generation, Transmission and Distribution)
Secure Meters LimitedIndia We are looking for an experienced and motivated Sales & Business Development professional to manage and grow our business with Generation, Transmission, and Distribution utilities across both gover...Show moreLast updated: 8 hours ago
- Promoted
- New!
Client Services Team Lead [Immediate Start]
Ezone Security Solutions Pvt. Ltd.India We at eZONE, one of the Best Leading Security Solutions Companies in India, believe that people make an organization and more so in service-driven organizations.
Having this in mind we have created ...Show moreLast updated: 8 hours ago
- Promoted
- New!
Immediate Start! Lead Generation Specialist - UK & Europe Market
EXLIndia EXL is hiring for the position of Sales Development Representative - Inside Sales.Minimum Qualification : Bachelor’s degree or equivalent required.
Experience in UK & EU markets - Industries : Retail,...Show moreLast updated: 8 hours ago
- Promoted
- New!
▷ (15h Left) Customer Service Team Leader
Anand Rathi Global Finance LimitedIndia Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 8 hours ago
- Promoted
Customer Service Team Lead
AllcargoGATIIndia Role Title : Team Leader – Customer Service Work location : Thane, Mumbai.Role Purpose The role of TL is to oversee the daily operations of the customer service team, focusing on achieving performanc...Show moreLast updated: 30+ days ago
- Promoted
- New!
(Immediate Start) Customer Service Representative
Dozen DiamondsNagpur, Maharashtra, India A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service of the company.
The Representative have many responsibilitie...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
▷ [Only 24h Left] Technical Team Lead
Innovation Technology By DesignIndia Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers.
ensuring that the team prov...Show moreLast updated: 8 hours ago
- Promoted
- New!
▷ [Immediate Start] Audit Team Lead
CohnReznickIndia CohnReznick is a leading advisory, assurance, and tax firm with deep industry expertise.CHAMP practice focuses on Consumer, Hospitality, and Manufacturing & Distribution sectors, helping.As an Audi...Show moreLast updated: 8 hours ago
- Promoted
- New!
Immediate Start! Inside Sales Team Lead
Luxora ExperiencesIndia Inside Sales Lead – Luxora Experiences.Shift : Night shift (aligned with Western time zones).Schedule : 6 days a week; full time.
Compensation : Highly competitive—above industry standards.Luxora Exper...Show moreLast updated: 8 hours ago
- Promoted
- New!
Immediate Start : Engineering Team Lead
Regal RexnordIndia Regal Rexnord Corporation (RRX), with pro forma 2023 sales of $6.The Company’s electric motors and air moving subsystems provide the power to create motion.
A portfolio of highly engineered power tr...Show moreLast updated: 8 hours ago
- Promoted
Senior Technical Lead (Immediate Start)
HCLTechIndia We are looking for a highly skilled Power Platform Center of Excellence (CoE) Administrator with deep expertise in CI / CD, ALM, PowerShell, and YAML-based automation.
The ideal candidate will have ha...Show moreLast updated: 30+ days ago
- Promoted
Urgent! Team Lead
TPIndia We're Hiring | Team Leader – Operations.Join the global leader in digital business services and take the next step in your career!.
Role : Team Leader – Operations.Process : Non-Voice (Chat & Email).E...Show moreLast updated: 3 days ago
- Promoted
- New!
Immediate Start : Call Center Team Lead
Montra ElectricIndia We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility.
This role is pivotal in ensuring seamless coordination across a...Show moreLast updated: 8 hours ago
- Promoted
Team Lead
HCLTechNagpur, Maharashtra, India Technical Skill Set : Oracle PL / SQL, Production support.Unix Shell Scripting, Autosys, Service Now.Notice Period : Immediate joiners.
Location : Work from Office NAGPUR.In addition, please consider the...Show moreLast updated: 12 days ago
- Promoted
Customer Service Team Leader
Anand Rathi Global Finance Limitednagpur, maharashtra, in Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 4 days ago
- Promoted
- New!
[Immediate Start] Team Lead - Inbound Contact Centre
NMDCONIndia Job Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking / NBFC process) Must have indepth knowledge of fun...Show moreLast updated: 8 hours ago