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Quality Analyst || Voice Process || International BPO
ConfidentialMumbai, Mumbai City, Navi Mumbai30+ days ago
Job descriptionMonitor and evaluate customer interactions (primarily voice calls) to ensure adherence to quality standards and operational procedures. Provide constructive feedback to agents to improve performance and enhance customer experience. Identify trends and areas for improvement in agent performance and process adherence. Collaborate with training and operations teams to implement quality improvement initiatives. Maintain accurate records of quality evaluations and provide reports as needed. Opportunity to work in a fast-paced, international work environment.
Hiresquad Resources is seeking a dedicated Quality Analyst for an International Voice Process . If you have experience as a Quality Analyst in an international voice environment within the BPO domain and possess excellent communication skills, we invite you to contribute to a fast-paced, international work environment.
What We're Looking For
- Experience :
- Must have experience as a Quality Analyst in International Voice .
- Must have worked in an International Voice process.
- Overall 3+ years in BPO / Contact Center domain is a must.
- Education : Only Graduates can apply.
- Communication : Excellent Communication Skills are essential.
- Flexibility : Willingness to work in Rotational Shifts .
Key Responsibilities (Implied from the role)
Perks & Benefits
Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.
Skills Required
Quality Checks, International Bpo, Monitoring, Customer Service, Data Analysis, Accuracy
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Quality Analyst • Mumbai, Mumbai City, Navi Mumbai