AI Automation Engineer

Overview

The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.

Responsibilities

• Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
• Create and maintain scripts using Python and PowerShell to streamline recurring MSP processes.
• Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
• Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
• Mentor and support L1 engineers in workflow design and execution.
• Manage deployment and optimization of automation solutions with measurable business outcomes.
• Ensure compliance, data governance, and documentation across all automation projects.

Requirements

Key Skills

Skills Required

Ml, connectwise , Power Automate, Powershell, Ai, kaseya , Rest Apis, Python