Overall Purpose of the Role :
Responsible for ensuring that the products produced meet quality standards required to
minimize quality costs and maximize customer satisfaction whilst ensuring that procedures
and processes are adhered to. Ensure incoming materials meet required quality standards.
Responsible for identifying and raising quality issues and for speedily resolving them to ensure
zero impact to the customer. Support new product introductions to ensure the robustness of
product builds. Work in a team environment to develop and implement best practices that
emphasize defect prevention, reduction in variation and waste and provide for continuous
improvements in meeting all customer requirements. Manage the customer specific
requirements and offer technical support. Responsible for multiple highly complex major
projects requiring innovative original solutions where results are key to successful completion
of major projects. Work mostly independently with minimal supervision and work is reviewed
at project milestones and / or on completion by Senior Management.
Key Responsibilities : General and Task Management
- Manage all quality-related issues within the manufacturing team (e.g. internal, supplier,
customer and customer warranty)
Identify root cause and instigate permanent corrective actions for product qualityissues
Work with internal and external stakeholders to resolve quality issues that arise asquickly and efficiently as possible to prevent compromising quality and safety
standards
Carry out product and process auditingEnsure control plans and associated documentation are implemented effectively andmaintained
Monitor and report on quality-related key performance indicators including scrapmonitoring, rework levels, parts per million (PPM) figures
Stop production in the event of manufacture of unacceptable goods / processesEnsure compliance and assist with adherence to the Quality Management system (ISO9001)Write product test proceduresUndertake special projects as requiredAssist with training of quality awarenessReport on Key Performance Indicators (KPIs) in order to adhere to process and preventoccurrence of any non-conformity relating to product, process or system
Assist with first off sample approvalsPromote the use of customer preferred techniques for continuous improvement such as Six Sigma, Poka-Yoke (Error Proofing) etc.Participate in cross-functional teams in the development of new products or changesrelated to current products in meeting customer requirements
Participate in the development and refinement of Design and Process FMEA’s (FailureMode and Effects Analysis)
Manage the Supplier Key Performance Indicators (KPIs)Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplierproblem solving on time, cost recovery and supplier warranty indicators
Lead quality auditsKeep up with current and developing manufacturing and engineering trends thatconcern product quality
Undertake special projects as requiredContribute to continuous improvement activitiesQuality control of work by appropriate reviewsSupport and lead process improvement activitiesWrite reports and present progress at project meetings and to stakeholdersAchieve goals within budgetConduct benchmarking studies to determine best practices / designs and future trendsPlan projects or subtasks so they may be tracked and presentedAttend various meetings and action / communicate instructionsProduce written reports and make presentationsUndertake continuous training and developmentPerform root cause analysis and resolve problemsIndependently determine approach and assigned tasksSkills & Attributes :
Exercise substantial initiative / judgment in work methods and interpreting goalsWork independently and is reviewed infrequently with minimal supervisionSelf-supervising within the guidance and expectations of divisional managementKnowledge of quality systems and measurementStrong knowledge of Advanced Product Quality Planning (APQP), Production PartApproval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
Lean Manufacturing knowledgeKnowledge of ISO9001 & understanding of ISO14001 and Health and Safety practicesUnderstanding of engineering drawings and manufacturing processesAbility to work in a diverse and dynamic environmentPlanning and prioritizing activitiesGood communication and interpersonal skillsNegotiation skillsAbility to present data effectivelyProblem-solving skillsTeam working skillsAnalytical skillsUnderstanding of cost and financial impactsQualification and experience :
Btech manufacturing / engineering degree preferred with minimum 2 years experiencePrevious experience in a high volume manufacturing environment, preferably automotive.Experience of working in Quality Assurance Six Sigma / Lean Manufacturing skillsExperience of dealing with customers and suppliers