Customer Success & WordPress Support – Junior Role

Job Title : Customer Success & WordPress Support – Junior Role

Location : Remote (India)

Experience : 1-2 years maximum

This is an entry-level position suitable only for candidates with 1–2 years of experience maximum. Mid-senior profiles will not be considered.

Training will be provided , and the role is ideal for someone early in their career.

Work Hours : Monday to Friday, 6 : 00 AM – 3 : 00 PM IST

Occasional Weekend Hours : Rare, only if needed

Salary : ₹25,000 – ₹30,000 per month (based on experience)

About the Role

We are looking for a proactive and professional Customer Support Executive to manage client relationships, support customer success, and assist with minor updates on WordPress websites.

This role is ideal for someone who enjoys interacting with customers, managing multiple accounts, and is comfortable making simple website changes using WordPress page builders.

You will be the primary point of contact for clients, ensuring their needs are met, resolving queries, coordinating internal tasks, and helping maintain websites where required.

Excellent English communication (spoken & written) is essential, as you will work closely with Australian-based clients.

Key Responsibilities

Client Relationship & Account Management

• Manage communication with assigned client accounts
• Understand client needs, priorities, and expectations
• Ensure timely responses and professional communication
• Coordinate internal team efforts to resolve requests
• Track open tasks, follow-ups, and support tickets
• Maintain strong long-term client relationships

Customer Service Operations

WordPress Updates

Quality Assurance & Coordination

Required Skills & Qualifications

Preferred Skills (Not Mandatory)

Work Schedule

What We Offer

Send your CV to aaqib@codingdiver.com with the subject line :

Application — Customer Support Executive (Customer Success & WordPress Support)