Consultant- Sprinklr

Brief Job Description :

We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.

Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.

Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.

Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.

Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.

Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.

Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption.

Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support.

Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices.

Establish trusted advisor relationships with customer champions and executive stakeholders.

Technical Skills

Strong expertise in Sprinklr platform architecture across multiple modules.

Hands-on with APIs, Webhooks, Middleware (MuleSoft, Boomi, Informatica, Azure Integration Services, etc.).

Deep understanding of enterprise CRM (Salesforce / MS Dynamics / Oracle CX) and Contact Center platforms (Genesys, Avaya, Amazon Connect).

Soft Skills

Excellent stakeholder management & communication.

Strong documentation skills (HLD, LLD, Data Flow Diagrams, Sequence Diagrams).

Ability to mentor and guide module consultants and integration specialists.

Experience Level

5-6 years total experience in enterprise SaaS / CRM / CXM architecture.

5+ years specifically with Sprinklr (or similar platforms like Salesforce Service Cloud, Adobe Experience Cloud, Genesys, Hootsuite Enterprise, Zendesk, etc.).

Prior experience leading large-scale, multi-module, multi-country implementations.

Deliverables

Writing BRS / BRD, FRS

Solution Design Document (SDD)

Integration Blueprint & Data Flow Architecture

Security & Compliance Design

Configuration Standards & Best Practices Guide

Module-wise Architecture Sign-off Checklists

Transition Playbook for Post-Go-Live Teams

Qualification :

Strong analytical and problem-solving skills.

Desire and ability to rapidly learn a wide variety of new technical skills.

Self-motivated, takes initiative, assumes ownership.

Enthusiastic, professional, with a focus on customer success

Passion for solving client challenges and commitment to client delight

Strong customer handling skills and willingness to serve customer across various time zones

Work Experience required :

5+ Years of experience in implementation of SaaS products

Proven track record in leading complex implementation projects

Deep understanding of social media platforms (Facebook, Twitter / X, Instagram, LinkedIn, etc.).

Strong understanding of social media ecosystems, brand reputation management, customer engagement.

Strong leadership, mentoring, and client-facing communication skills.

Direct experience in working with a social media management software is a plus.

Ability to manage multiple complex projects in a fast-paced, dynamic environment.

Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.

English language business proficiency mandatory