Associate | Senior Network Engineer [T500-20981]

About Deutsche Börse Group :

Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and companies by facilitating access to global capital markets.

Their India centre is located in Hyderabad, serves as a key strategic hub and comprises India’s top-tier tech talent. They focus on crafting advanced IT solutions that elevate market infrastructure and services. Deutsche Börse Group in India is composed of a team of capital market engineers forming the backbone of financial markets worldwide.

Your responsibilities :

Deploy, maintain, and operate the non-trading network infrastructure (switches, routers and wireless access points) in strict adherence with the defined procedures with the aim of highest operational stability.

Monitor and manage incoming support tickets related to network issues, performance, and connectivity, performing timely troubleshooting to identify root causes and implement effective solutions

Execute, maintain and improve the operational processes and activities, deliver according to the highest quality and standards, ensuring high service delivery levels, compliance and customer satisfaction.

Conduct incident investigation, communication and resolution.

Perform out of business hours support activities and participate to on-call rotation.

Create, maintain and report KPIs.

Support internal and external audits activities, as well as resolution of findings.

Strictly adhere to corporate processes, standards, policies and operational procedures.

Investigate and implement operations automation where relevant.

Your profile :

A university degree in Information Technology, electronics, engineering or comparable.

Excellent knowledge of the following solutions and technologies : Cisco Switches, Routers, Wireless Access Points, ACI and ISE.

Excellent knowledge of routing and switching protocols (IS-IS, BGP, OSPF)

Strong expertise in Information Technology, specifically with network and connectivity in a hybrid cloud network environment (GCP & Azure).

Experience with automation tools (e.g., Ansible, Python scripting).

Hands-on experience with Terraform for network resource provisioning.

Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers.

Previous experience (around 5 years) in a similar role operating a complex and highly critical network infrastructure within a financial environment.

Very good analytical skills and structured thinking.

Very well organized, autonomous, committed to quality, high sense of responsibility and ownership.

Full proficiency in written and spoken English.