Application Security Analyst, Global Security Support Center (GSSC)

Job Description

About The ServiceNow Security Office

The ServiceNow Security Organization is dedicated to delivering world-class, innovative security solutions that minimize risk and protect both our company and our customers. By enabling the secure migration of sensitive data and workloads to the cloud, we help accelerate ServiceNow’s position as the most trusted SaaS provider in the industry.

We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact.

About the Team – Global Security Support Center (GSSC)

The Global Security Support Center (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters.

Through expertise, communication, and a commitment to excellence, the GSSC reinforces ServiceNow’s reputation as a security-first organization , consistently demonstrating our commitment to protecting our platform, our data, and our customers.

What you get to do in this role :

• Own, triage, investigate and respond to security matters of ServiceNow platform, ensuring timely communication, resolution and enhance customer experience and processes.
• Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders.
• Facilitate the efficient workflow / triage of security-related incidents / cases by collaborating with customers and other internal ServiceNow teams.
• Build and maintain a high level of customer trust and confidence through exceptional service and communication.
• Understand and deliver excellent capability maturity models to fine tune Security processes.
• Create and enhance documentation and processes to strengthen security maturity and operational excellence.
• Develop and deliver training / enablement programs on Security, for internal and external customers on security awareness and best practices.
• Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI.
• Work with Legal on security / privacy-related matters & a global team spread across different time zones, so flexibility of times is required .
• Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays and after hours) as required.

Qualifications

To be successful in this role you have :

Required : ServiceNow Certified System Administrator (CSA)

Technical Skills :

Solid understanding of cloud computing models and major hyperscaler cloud models.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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