NOC Engineer

Job description

• Troubleshooting and Resolution : Diagnose and resolve network issues, including hardware, software, and environmental problems.
• Incident Management : Track, document, and report network incidents, ensuring timely resolution and root cause analysis.
• Network Infrastructure Management : Manage and maintain network equipment, including routers, switches, firewalls, and access points.
• Capacity Planning : Monitor network capacity and proactively plan for future needs.
• Communication and Collaboration : Communicate effectively with other IT teams, vendors, and customers to ensure smooth operations and issue resolution.
• Documentation : Maintain accurate and up-to-date technical documentation for the network environment.
• Security : Monitor network security, identify potential threats, and implement security measures.