Technical Specialist - Active Directory

Description : Overview :

The Technical Specialist is responsible for advanced support and management of IT systems, infrastructure, and end-user services for eClinical Solutions.

This role combines hands-on technical support with systems administration, project leadership, and process improvement.

The specialist will support both local and remote users, oversee critical IT operations, and collaborate with cross-functional teams to deliver robust IT solutions.

Key Tasks & Responsibilities :

• Provide exceptional day-to-day technical support for local and remote users as required.
• Provide exceptional day-to-day and escalated technical support for local and remote users, including troubleshooting complex system-level issues and resolving 2nd / 3rd level support requests.
• Assist with virtual and in-person new hire orientations and other end-user training.
• Configure and maintain user workstations and corporate images, including automated deployment processes.
• Manage and support company network infrastructure, desktops, servers, and hosted applications.
• Oversee user provisioning, deprovisioning, and access requests.
• Manage identity and access solutions including Active Directory, Office 365, Single Sign-On, Okta, Salesforce, and Multi-Factor Authentication.
• Microsoft Entra, Exchange, AD, CoPilot, preferred.
• AI tool guidance and usage.
• Utilize monitoring tools to identify and resolve real-time problems across the application stack and infrastructure.
• Prepare and maintain technical documentation.
• Lead small to medium-sized IT projects, validate business requirements, and implement IT solutions in collaboration with business functions.
• Complete regular vendor training and stay current with emerging technologies and best practices.
• Other duties as assigned.

Education & Experience :

Professional Skills :

Technical Skills :

(ref : hirist.tech)