Lead Service Delivery Specialist

Senior Service Delivery Engineer

☀️ Key Highlights

🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms

⚡ Lead major incident management , driving rapid triage, clear communication, and cross-team coordination

📊 Improve operational maturity through KPIs, reporting, RCA processes, playbooks, and structured workflows

🔄 Champion DevOps culture , automation, tooling integrations, and process efficiency across engineering

🚀 Drive continuous improvement across ITIL, Agile, and SRE practices to enhance performance, stability, and scalability

We’re seeking a Senior Service Delivery Engineer to drive operational excellence across reliability, incident response, change management, automation, and cross-team coordination. This role sits at the center of availability, performance, and process governance—partnering with engineering teams to keep mission-critical platforms stable, secure, and predictable.

What You’ll Do

Service Delivery & Coordination

• Act as the central point of contact for the SRE practice, unblocking teams and supporting smooth delivery
• Own change management processes, lead CAB meetings, and approve production changes
• Define escalation paths, operational workflows, and ITIL severity guidelines
• Lead, communicate, and coordinate all high-severity incidents during on-call rotations

Operational Excellence

Incident, Change & Problem Management

5-minute reaction time, providing clear and frequent updates

Automation & Process Improvement

Tooling, Reporting & Roster Management

What You Bring

About Us

We are a global engineering organization focused on building scalable, reliable, and high-performing digital systems for enterprise clients. Our teams operate in complex environments where performance, uptime, and customer experience matter. We combine technical rigor with structured operational practices to support systems used by millions every day.

Why Join Us

You’ll work at the heart of mission-critical operations, shaping reliability, incident strategy, and delivery processes. You’ll collaborate with strong engineers, influence tooling and automation, and play a key role in improving service health across the organization. This role offers ownership, visibility, and the ability to drive meaningful, measurable impact.