Process Engineer

About the Role We are looking for a skilled and detail-oriented Quality Engineer to ensure top-tier quality for our TV products, streaming platforms (OTT, Set-Top Boxes, Smart TVs), and AIo T ecosystem. You will be responsible for end-to-end testing, post-launch quality monitoring, customer feedback analysis, and driving continuous improvements in product reliability. Key Responsibilities 1. Quality Assurance & Testing Design and execute test plans for TV platforms such as Android TV, Fire TV, and Roku. Validate AIo T and ecosystem integrations, including multi-device compatibility and smart home features. Use test automation tools and manage test cases on JIRA and Test Rail. 2. Post-Launch Quality Monitoring Lead EWP (Early Warning Process) and non-EWP investigations for field issues. Perform Root Cause Analysis (RCA) and drive Corrective Actions (CA) with relevant teams. Track customer reviews and return data from e-commerce platforms (Amazon, Flipkart) and escalate critical issues. Maintain dashboards and reports summarizing quality metrics for all product portfolios. 3. Cross-Functional Collaboration Work closely with R&D, QA, and Supply Chain teams to enhance product reliability through benchmarking and continuous improvement. Conduct factory audits, production line checks, and market visits to validate product performance in real conditions. Engage with user / fan clubs to collect direct feedback and generate product insights. 4. Operational Readiness Travel to factories, markets, customer locations, and call centers as required. Adapt to shifting business priorities and support new product lines when needed. Requirements Hands-on experience with JIRA, Test Rail, and test automation tools. Basic troubleshooting knowledge of PCBA (Mainboard) and LCM (panel). Experience in AIo T / ecosystem device validation. Strong exposure to field failure analysis (EWP / non-EWP) and customer feedback systems. Excellent analytical, communication, and problem-solving skills.