Job Title : Technology Strategy & Delivery Lead
Location : Hyderabad / Remote
Employment Type : Full-time
Work Timings : 6 : 00 AM - 2 : 00 PM IST
Reports To : Director
About the Role :
We are seeking a Technology Strategy & Delivery Lead to drive the planning and delivery of critical digital transformation initiatives at Knowbal, including a complete website rebuild and the implementation of an AI-powered internal knowledge assistant.
This role is best suited for someone who understands how software, AI, and digital platforms work but is more focused on leading, coordinating, and managing delivery partners rather than writing code. You will be responsible for translating ideas into results by defining technical outcomes, managing timelines, and ensuring smooth execution through external vendors and solution providers.
What You Will Deliver in the First 12 Months :
- Oversee the end-to-end rebuild of Knowbals public-facing website (UX, design, content, development) by managing external vendors.
- Design and manage the delivery of an AI-powered knowledge assistant capable of answering staff queries based on internal documents, policies, and templates, leveraging tools like ChatGPT, Claude, or custom GPT APIs.
- Identify and execute new digital projects (AI, automation, integrations) that enhance operational efficiency, security, and collaboration across the organization.
Key Responsibilities :
Lead multiple digital projects from planning through execution.Collaborate with external vendors, freelancers, and IT solution partners.Develop clear project briefs, documentation, and delivery guidelines (coding not required).Evaluate and recommend AI, SaaS, and automation tools to meet business needs.Oversee the design, development, and deployment of enterprise-wide solutions and workflows.Build and manage project plans timelines, budgets, risks, and checkpoints.Ensure alignment with business outcomes, user expectations, and compliance standards.Train internal teams on new tools and ensure smooth handover post-delivery.What Were Looking For :
Must-Have :
5-8 years experience managing digital or technology projects (web, app, AI, automation).Proven experience working with vendors, freelancers, or IT partners.Strong understanding of web platforms, APIs, SaaS tools, and collaboration systems.Familiarity with AI solutions (e.g., ChatGPT, Claude, Zoho Zia, or AI-powered chatbots).Excellent communication, stakeholder management, and organizational skills.Ability to juggle multiple priorities and deliver projects to completion.Nice-to-Have :
Exposure to tools such as Zoho Creator, Notion AI, CustomGPT.ai, Chatbase, etc.Understanding of BPM (Business Process Management) tools.Previous experience overseeing a website relaunch or AI implementation.Knowledge of data privacy, security, and governance in SaaS environments.Youll Thrive If You Are :
A proactive self-starter who thrives on autonomy and accountability.Tech-savvy yet business-minded knowing when to build, buy, or delegate.Comfortable with ambiguity and skilled at converting ideas into structured execution plans.A confident communicator who simplifies complex technology concepts for non-technical teams.What We Offer :
Ownership of impactful, high-visibility digital projects.Flexibility in managing your work and time.The chance to influence the companys technology roadmap and vendor ecosystem.Support for continuous learning, certifications, and AI-focused upskilling.A forward-looking, innovative environment where experimentation is encouraged.(ref : hirist.tech)