Lead Reservations Coordinator

Company Description

Apextion DMC UK LTD. is a leading B2B Destination Management Company with offices in the UK and India. Specializing in ground handling services, the company offers a wide range of travel-related services including accommodations, transfers, tours, attraction tickets, self-driven cars, multilingual guides, and restaurant arrangements across Europe, the United Kingdom, and Scandinavia. Known for delivering high-quality services at competitive prices, Apextion DMC is dedicated to ensuring customer satisfaction from arrival to departure. With a commitment to professionalism and efficiency, Apextion DMC aims to meet diverse tourism requirements by leveraging extensive industry knowledge and experience.

Role Description

This is a full-time on-site position based in New Delhi for a Senior Executive in Procurement (Operations / Booking). The role involves managing end-to-end reservations, coordinating with suppliers for better prices and services, and ensuring smooth operations. It includes handling customer and stakeholder queries, resolving on-road issues, and confirming upcoming services to avoid last-minute challenges. The role also involves identifying operational gaps, collaborating with teams across locations, and contributing to overall sales and service quality.

Total Vacancy 4

• Destination knowledge of Europe is mandtory.
• Using various communication channels such as phone calls, emails, and contracts to make reservations of hotels, attractions, tours etc,.
• Talking to suppliers about improving prices and services, which will increase cost effectiveness and customer satisfaction.
• Taking full responsibility for customer support, making sure that customers are happy with all of their encounters with the business.
• Answering incoming calls from diverse stakeholders including customers, agents, and suppliers.
• Addressing and escalating any difficulties with on-road issues, coordinating with suppliers and agents to ensure a speedy resolution.
• Verifying and confirming all upcoming services in advance, aiming to proactively mitigate last-minute complications.
• Identifying any issues that arise due to operational team activities and collaborating to find solutions that prevent such problems in the future.
• Collaborating with overseas team members, colleagues within the office, and members of other city offices to enhance overall performance and outcomes.
• Playing a role in generating sales and revenue for the company, assisting in achieving financial goals.