Genesys Cloud DeveloperDeloitte • Mangalore, IN
No longer accepting applications
Genesys Cloud Developer
Deloitte • Mangalore, IN
3 days ago
Job description4–5 years of hands-on experience in Genesys Cloud CX, focusing on voice, Conversation IVR, and outbound capabilities. Strong understanding of Architect call flows, IVR logic, bot flows, and queue routing. Knowledge of SIP, Edge configuration, WebRTC, and telephony troubleshooting. Ability to configure queues, divisions, roles, skills, and perform environment-level maintenance. Proven experience in Salesforce (SF) integration using Genesys Data Actions and APIs. Hands-on with Terraform, CI / CD, and GitHub workflows for automated infrastructure and configuration management. Proficiency with JSON templates, API exports / imports, and automation pipelines.
Genesys Cloud Developer – Voice & Outbound
Location : Bangalore (Must)
Experience Required : 4–5 years hands-on in Genesys Cloud CX (PureCloud)
Educational Qualification : Bachelor’s degree in computer science, Engineering, or related technical discipline.
Position Summary
We are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice routing, Conversation IVRs, bot flows, and outbound dialer implementations. The ideal candidate will have solid hands-on experience in Terraform, CI / CD, GitHub-based automation, and Salesforce (SF) integrations via Genesys Cloud APIs.
You will be part of an Agile (SAFe) delivery team responsible for designing, building, and maintaining scalable voice and digital interaction solutions using Genesys Cloud CX, contributing to high-availability enterprise contact center platforms.
Key Responsibilities
- Design, configure, and develop Genesys Cloud CX voice applications, including Conversation IVRs, bot flows, and inbound / outbound call routing.
- Develop voice bot and digital flows with call deflection, NLP integration, and callback orchestration.
- Build and optimize Outbound Dialer campaigns, schedules, retries, and wrap-up configurations.
- Implement and maintain Salesforce (SF) integrations through Genesys Data Actions and REST APIs.
- Use Terraform for managing Genesys Cloud infrastructure as code for consistent deployments.
- Manage CI / CD pipelines for automated flow deployment, configuration updates, and integration testing.
- Use GitHub and VS Code to version-control Architect flows, data actions, and Terraform scripts.
- Collaborate with cross-functional teams (product owners, architects, testers) to deliver robust, maintainable solutions.
- Support production issues (L3), perform root cause analysis, and document all development work.
Required Skills & Experience
Genesys Cloud Expertise
Integration & DevOps Proficiency
Note : Looking for immediate to 15 days joiners. If the experience / skills is not matching please do not apply.
Create a job alert for this search
Cloud Developer • Mangalore, IN
Related jobs
Job Title : Openstack Support Engineer with OpenStack, Linux, Kubernetes, Terraform.Location : 100% REMOTE - Offshore India.
Employment Type : Long Term Contract.OpenStack, Linux systems, Kubernetes, T...Show more
Not from Infrastructure side – Need Devops person.Must have prior experience working at one or more of the following companies' payroll / project is required : Microsoft, Oracle, SAP, Adobe, Salesforc...Show more
Job Title : Senior Cloud Infrastructure Consultant with strong Openstack, VVMware, Linux, Terraform, Kubernetes and DevOps.
Location : India based 100% REMOTE.Employment Type : Contract Role.We are see...Show more 
Cloud Engineer
ACL Digital • mangalore, karnataka, in
You’ll win us over if you have : .Deep expertise in AWS Cloud Services and IaC (CloudFormation).A solid understanding of CI / CD and DevOps principles.
Manage and optimize AWS services including S3, Dyn...Show more
Last updated: 19 days ago • Promoted
Cloud Operations Engineer (DevOps)
Suronex • mangalore, karnataka, in
We’re expanding our team and looking for a skilled.Cloud Operations Engineer (DevOps).If you’re passionate about automation, infrastructure reliability, and modern cloud technologies, we’d love to ...Show more
Last updated: 1 day ago • Promoted
Cloud Architect
Vagaro Technologies • mangalore, karnataka, in
Lead the cloud architecture design and implementation across multiple Azure environments, ensuring scalability, performance, cost efficiency, and compliance.
Responsible for defining best practices,...Show more
Last updated: 18 days ago • Promoted
L2 Cloud Support Engineer with Openstack, Kubernetes, Linux, Python, Ansible / Terraform - 100% REMOTE - Contract Role (US Work Hours)
iShift • Mangalore, IN
Remote
Last updated: less than 1 hour ago • Promoted • New!
ServiceNow discovery cloud specialist
TribolaTech Inc • Mangalore, IN
Job Title : ServiceNow Discovery & Cloud Specialist.Location – Remote , 3 PM to 11 PM IST.Full Time position with TribolaTech.
We are seeking a skilled ServiceNow Discovery & Cloud Specialist to desi...Show more
Last updated: 6 days ago • Promoted
AWS devops engineer
techifyapps • mangalore, karnataka, in
We are looking for a skilled AWS DevOps Engineer to join our growing engineering team.The ideal candidate should have strong hands-on experience in designing CI / CD pipelines, containerized deployme...Show more
Last updated: 3 days ago • Promoted
Power Platform\Logic Apps\Azure DevOps CICD Developer
OPENSOFT TECHNOLOGIES • Mangalore, IN
OpenSoft Technologies offers comprehensive support in SQL Server, Oracle, MSBI, application support, web development, and testing.
Leveraging a team of experts specializing in diverse technologies, ...Show more
Last updated: 1 day ago • Promoted
Cloud Spend Optimization Engineer
Abacus.AI • Mangalore, IN
We’re seeking an engineer with expertise in optimizing AWS cloud costs.In this role, you’ll drive cost efficiency across our infrastructure by analyzing usage, automating optimizations, and guiding...Show more
Last updated: 30+ days ago • Promoted
Oracle Fusion Cloud Technical Developer
KubeLogic Software Solutions • mangalore, karnataka, in
Our focus is on innovation, collaboration, and excellence.We are looking for a passionate.Oracle Fusion Technical Developer.
Oracle Fusion Finance Technical Developer.Oracle Fusion Cloud (Financials...Show more
Last updated: 2 hours ago • Promoted • New!
AWS Cloud Engineer
Proglite • Mangalore, IN
Infrastructure & System Administration : .Deploy, manage, and optimize EC2 instances across dev, test, and production environments.
Perform system administration and troubleshooting for Linux and Wind...Show more
Last updated: 30+ days ago • Promoted
Senior Google Cloud Infra / DevOps / FinOps Architect
Quantum Integrators • Mangalore, IN
Position : Senior Google Cloud Infra / DevOps / FinOps Architect.Location : Pune / Nagpur, Maharashtra (Onsite, Hybrid can be done).
Notice Period : Immediate joiner.We are seeking a highly experienced and s...Show more
Last updated: 4 hours ago • Promoted • New!
SAP Basis Cloud architect Advisory
HCLTech • Mangalore, IN
CAA (Cloud Architect Advisory).This is SAP Cloud Architect position which is elevated role as per career progression / path for SAP Basis consultant.
Architect’s primary role / responsibility is to pl...Show more
Last updated: 30+ days ago • Promoted
DevOps Architect -India (100% Remote)
Connect Tech+Talent • Mangalore, IN
Remote
Last updated: 12 days ago • Promoted
Cloud Automation Developer
Centrilogic • Mangalore, IN
This role is responsible for designing, developing, and maintaining Infrastructure-as-Code (IaC), automation tooling, and cloud management solutions that support Centrilogic’s managed cloud service...Show more
Last updated: 30+ days ago • Promoted
Senior Cloud Infrastrcuture Consultant with Openstack, Vmware, Linux, Kubernetes, Devops, Terraform, KVM background - 100% REMOTE
iShift • Mangalore, IN
Remote
Last updated: 1 day ago • Promoted
DevOps Engineer
EXL • mangalore, karnataka, in
Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Experienced in concepts such as Continuous Integration and Continu...Show more
Last updated: 19 days ago • Promoted
Oracle Cloud ERP Technical Lead
Hiresquad Resources • Mangalore, IN
Oracle Fusion ERP Technical Consultant.Require min 4 years experience in Cloud / Fusion.Immediate Joiner or max 15 Days notice is preferred.
We are seeking an experienced Oracle Cloud ERP Technical Co...Show more
Last updated: 4 days ago • Promoted
GenAI developer
ITC Infotech • mangalore, karnataka, in
Work with text, image, audio, and video data to create embeddings and preprocess inputs for AI models.Prompt Engineering & Optimization : .
Experiment with prompt engineering techniques to improve AI ...Show more
Last updated: 19 days ago • Promoted