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Hiring for Remote Opportunity- SAP TSM Role

Hiring for Remote Opportunity- SAP TSM Role

HCLTechVadodara, IN
16 hours ago
Job type
  • Remote
Job description

Responsibilities –

  • Primary contact for the customer regarding technology discussions
  • Recognized as the escalation point for technical issues for the ECS customer landscape
  • Deep understanding of customer landscape and its interfaces
  • Understands the customer business, goals and challenges in order to suggest solutions / innovation
  • Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I.T. critical situations) throughout their lifecycle within ECS
  • Primary technical point of contact for Client Delivery Manager (CDM)
  • Identifies and positions services that deliver value to the customer from the existing ECS portfolio
  • TSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
  • Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
  • Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks –

  • Ensure customer satisfaction with technical delivery and support
  • Execute on ECS portfolio
  • Drive ECS innovation portfolio awareness and its implementation
  • Support with incident & service request management as needed
  • Coordinate impact and risk assessment for change management of planned activities
  • Supports the service plan review with the customer and CDM
  • Lead operational meetings with the customer, along with CDM
  • Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.
  • Plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
  • Hands-on for critical activities
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer
  • Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
  • Offer comprehensive knowledge on SAP S / 4HANA architecture, conversion, migration path, methodology and tools
  • Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
  • Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)
  • Design optimal SAP configuration to maximize system performance and availability

    • Migration

    Skill Set :

  • Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
  • Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge
  • Should have knowledge on Hyperscalers – Azure, AWS & GCP
  • Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value
  • Certification on SAP Migration would be added advantage
  • Required to work during weekends to support cutovers

    • Upgrade

    Skill set :

  • Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
  • Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
  • Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
  • Prior experience with SAP RISE Migration would be an added value
  • Certification on SAP Upgrade / ZDO method for upgrade would be added advantage
  • Required to work during weekends to support cutovers

    • This is a remote opportunity where we are open to hire candidates from Pan India locations.

    Base Location- Bengaluru / Noida

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    Tsm • Vadodara, IN