Rooms Division Leader

Housekeeping Manager – Centro Hotels

Location : Pune, India

Department : Operations – Housekeeping

Reports to : General Manager

About Centro

Centro Hotels, founded by Chaitanya and Aishwarya Adgaonkar, is a fast-growing hospitality startup redefining affordable luxury in India’s tier 2 cities. Known for its human-centered design, tech-forward operations, and ever-evolving guest experiences, Centro includes flagship spaces like Chirp (a plant-forward café and co-working space) and Bloom (a rooftop community event venue). Centro is the flagship hotel brand under SARC Hospitality.

Job Summary

As the Housekeeping Manager at Centro, you will be responsible for overseeing the cleanliness, presentation, and functionality of all guest rooms and public spaces, ensuring the delivery of an impeccable guest experience. You’ll lead a team that’s central to Centro’s operational excellence, balancing innovation, sustainability, and high-touch service. This role is key to building systems and teams that can scale with Centro’s pan-India expansion goals.

Key Responsibilities

1. Leadership & Team Culture

• Manage and mentor the housekeeping team with empathy, discipline, and a strong focus on professional growth.
• Foster a culture of dignity and empowerment, especially for blue-collar staff, aligned with Centro’s values of inclusive growth.
• Conduct daily huddles and routine check-ins to ensure communication, motivation, and accountability.

2. Operational Execution

3. Guest Experience

4. Technology & Innovation

5. Training & SOP Development

6. Inventory & Vendor Management

7. Sustainability & Compliance

8. Reporting & Feedback

Requirements

What You’ll Get at Centro