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Customer Success Associate

Customer Success Associate

Readywirethiruvananthapuram, kerala, in
17 days ago
Job description

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Please find the appended Job Description :

Job Title : Client Success Associate - Sales Support & CRM Executive

Company : Readywire Pvt. Ltd.

Employment Type : Full-time Contract (Immediate Joiner)

Location : Remote

Work Schedule : 6-day work week

Timings : 10 : 00AM to 8 : 00PM

About the Role

We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM / LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

  • CRM & Data Management
  • Follow up with Sales Executives to ensure CRM is updated on time.
  • Escalate to the Manager if sales data is incomplete or pending.
  • Verify and maintain accuracy of CRM and LMS data.
  • Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
  • Manage Imported Leads, Bookings, and Retails in the system.
  • Ensure proper classification of Excluded Numbers, Employees, and Branches .
  • Communication & Coordination
  • Call and follow up with Sales Executives regarding pending updates.
  • Maintain professional communication with Sales / BDM teams.
  • Escalate unresolved issues to higher management.
  • Reporting & Analysis (DAR – Daily Activity Report)
  • Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
  • Highlight delays, pending actions, and escalate issues when required.
  • Support BDMs with data-driven insights for business development.

Required Skills

  • Strong communication & follow-up skills.
  • Fluency in Tamil and Hindi is required. Must be multilingual.
  • Basic knowledge of CRM / LMS systems and data entry.
  • High attention to detail, patience, and accuracy.
  • Ability to coordinate with multiple stakeholders and escalate effectively.

    • Preferred Attributes

  • Prior experience in Sales Support / Data Entry / CRM Executive roles.
  • Strong organizational and time-management skills.
  • Ability to work under pressure with persistence and discipline.

    • 👉 This role bridges CRM management, sales support, and client interaction , ensuring Readywire’s data is always updated, accurate, and driving growth.

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