Technical Support Executive

Role / Job Title : Opcenter (Camstar) Support Executive

Relevant Experience : 7+ Years

Salary : Upto 20+Lacs

Work Location : Anywhere in India (with flexibility to visit client sites as and when required)

Job Summary

Join a global leader in delivering Manufacturing Execution Systems (MES) as a senior Opcenter (Camstar) Support Executive.

This is a critical techno-functional role in a large-scale, mission-critical global program supporting 24 / 7 manufacturing operations in the Medical Device / Pharma / Life Sciences industry.

You will be the go-to expert for Opcenter / Camstar MES, owning incident resolution, integrations (ERP, PLC / SCADA, IoT), root cause analysis, and continuous service improvement.

If you love solving complex production-down issues, driving automation, and keeping global plants running smoothly – this is the perfect role for you.

Must-Have Skills & Experience

Strong techno-functional expertise and extensive hands-on experience on Opcenter Execution (formerly Camstar) platform

Proven track record in L2 / L3 production support of Manufacturing Execution Systems (MES) using COTS products like Opcenter / Camstar in large global programs

Deep experience in Camstar Interoperability (CIO) / MOM module – inbound / outbound messaging, equipment integration, and ERP integration (especially SAP)

Solid integration experience with Level 1 & Level 2 systems (PLC, SCADA, OPC UA / DA, IoT devices)

Good working knowledge of cloud platforms (Azure / AWS / BTP) and DevOps practices for MES applications

Hands-on experience with SQL / Oracle databases, writing queries, and performance troubleshooting

Familiarity with ITIL processes, SLA management, and ticketing tools (IRIS, JIRA, ServiceNow)

Demonstrated ability to perform feasibility analysis, propose standardized reusable solutions, and lead root cause analysis (RCA)

Understanding of hardware, network, and operating systems in a manufacturing environment

Excellent leadership, communication (verbal & written), and stakeholder management skills

Proven success working with cross-functional, cross-cultural, and global teams including vendors and clients

Good-to-Have Skills

Experience with Power BI and SQL Server Reporting Services (SSRS) for manufacturing dashboards

Knowledge of Medical Device or Pharma manufacturing processes (21 CFR Part 11, GAMP, ISA-95, MESA standards)

Exposure to .NET customization in Opcenter / Camstar

Any certification in Opcenter, ITIL, or cloud platforms

Key Roles & Responsibilities

Own and resolve high-priority incidents (P1 / P2 / P3) related to Opcenter / Camstar MES and its integrations within defined SLAs

Perform reactive and proactive problem management, including root cause analysis and permanent fixes

Support seamless integration between MES and ERP (SAP), PLC / SCADA, Historians, LIMS, and other L1 / L2 / L3 systems

Troubleshoot equipment connectivity issues via OPC, CIO / MOM, and custom interfaces

Collaborate with functional teams, system admins, infrastructure, and vendors for faster resolution

Drive automation initiatives and participate in service improvement programs

Standardize solutions for reusability, supportability, and faster MTTR

Build and maintain strong relationships with client stakeholders, vendors, and internal delivery teams

Contribute to knowledge management – create runbooks, known error databases, and solution articles

Ensure 24×7 availability and optimal performance of responsible MES applications

Please Mail me your updated profile to victorpaul@livecjobs.com

With Regards,

Victor