Operations Support Associate (Us Client)

About the Company : Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas : Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Job Title : Operations Support Associate (US Client)

Job Location : Vadodara

Shift Time : Night Shift (Rotational)

Experience : 6 Months – 2 Years

Role Overview

We are looking for a proactive Operations Support Associate (US Client) with 1–2 years of experience to join our growing compliance and monitoring team. In this role, you’ll play a vital part in ensuring operational excellence by reviewing store activities, validating reports, interacting with US-based clients, and assisting in incident investigations. Your efforts will directly contribute to improving efficiency, accuracy, and the overall customer experience for our international clients.

Key Responsibilities

Conduct virtual audits and camera reviews for multiple store locations.

Communicate regularly with US clients to discuss audit findings, clarify data, and resolve operational queries.

Review incident reports, video requests, and compliance data to ensure process integrity.

Maintain accurate records and documentation within internal systems.

Collaborate with internal and client teams to support investigations and prepare detailed daily shift reports.

Participate in team discussions, client meetings , and continuous process improvement initiatives.

Identify recurring issues or trends and recommend preventive solutions.

Requirements

Bachelor’s degree in any discipline (preferred : Business, Commerce, or Operations Management).

1–2 years of experience in operations, customer service, audit, or compliance roles , preferably with US client exposure .

Proficiency in MS Excel, MS Office, and Outlook .

Strong verbal and written communication skills to interact confidently with global clients.

Analytical, detail-oriented, and dependable with strong multitasking abilities.

Ability to work independently and as part of a cross-functional international team .

Flexible to work in night shifts to align with US time zones.

Why Join Relay Human Cloud? ✨

🌍 Opportunities to work with global clients

Dynamic and collaborative work environment

⚖️ Excellent work-life balance – 5-day workweek

Comprehensive health & accident insurance

Generous paid time off and holidays

️ Complimentary lunches & dinners

Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

Employee development programs – Communication, Soft Skills, and more

Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

Excellent Employee Referral Program