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Field Supervisor
ConfidentialBengaluru / Bangalore12 days ago
Job descriptionOverall responsible for service revenues from area. Including setting their annual business targets and periodical review to achieve the results. Drive excellence in field operations through employees. Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers. Position will be responsible for Techno Commercials for 600 units. Enhance field productivity. Sub Con Management and Development to support field operations. Maintain cordial relations with Customers. Coach and develop internal talents for taking up higher responsibilities in the organization. Drive service transformation initiatives in the area. Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters. Monitor Employees daily activity. Monitor PPM activities and avoid Missed services. Carry out Annual equipment survey (AES) of the elevators as per suggestive list. Schedule and plan for Return Audit copies and AES Copies as per plan Plan non-Price visit to customer. Visit job sites, Periodical visits to all Key customers and maintain CRM. Receivable Management day-to-day updates to Zonal Head / Finance Work towards customer delight and customer appreciation. Tracking of all customer complaints and speedy response / resolution MIS / Reporting / Review with team. Should have 8 to 12 years experience in customer handling role. Good communication & customer service skills Should be hands on with MS office. Should have good analytical skills. Manage a portfolio of elevator units through maintaining good working relationships with existing customers Serve as primary contact for timely resolution of customer needs surrounding inquiries Develop build-on repair and modernization sales through networking, bids and tenders Develop your own sales strategy to achieve sales targets, ensuring profitability Use Otis sales tools to effectively track opportunities, pipeline, and forecast sales results Conduct sales negotiations and close deals, ensuring payment on time Collaborate with fellow team members, including other sales representatives and field colleagues
What you will need to be successful (adjust for local regulations)
- You have a business or technical degree or have completed training as a technician or business administrator
- You have initial experience in the sale of technical products requiring consultation
- You have a strong customer and service orientation, including excellent interpersonal skills
- You are characterized by a high level of commitment and reliability, with a drive to deliver results
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
- Add any additional local requirements here
Role : Back Office - Other
Industry Type : Financial Services
Department : Customer Success, Service & Operations
Employment Type : Full Time, Permanent
Role Category : Back Office
Education
UG : Any Graduate
PG : Any Postgraduate
Skills Required
Sales, Field Supervisor, Networking, Field Operations
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Supervisor • Bengaluru / Bangalore
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