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Production Support Analyst
TradeZero IndiaBhopal, Madhya Pradesh, India8 days ago
Job descriptionRespond promptly to incidents and coordinate escalation with Technology and Broker Dealer teams as needed. Review and respond to incoming support tickets, ensuring timely and accurate resolution for users and Review, assess, and process change tickets in accordance with change management policies, coordinating with Maintain accurate records of incidents in ticketing systems, document solutions, and create runbooks for Perform root cause analyses to identify system vulnerabilities and recommend process or technical Collaborate with business and technology teams to implement technical solutions and optimize system Ensure compliance with IT policies, financial industry regulations, and internal SLAs for uptime and incident Track and ensure successful execution of start-of-day and end-of-day batch jobs or scheduled Participate actively in shift turnovers by documenting, tracking, and communicating ongoing incidents, Write, develop, and maintain clear support documentation, FAQs, and troubleshooting guides for Bachelor’s degree in Computer Science, Information Systems, Finance, Engineering, or related field. 1+ years of total IT experience supporting mission-critical financial services applications, preferably in Solid understanding of Windows and Linux environments, scripting (Python, Bash, Powershell), and Familiarity with trading systems, FIX protocol, OMS / EMS platforms, and network concepts. Experience with system monitoring / observability tools (Grafana, LogicMonitor), incident management, Experience providing support for clients in a financial services environment. Strong analytical, problem-solving, communication, and collaboration skills with the ability to work under Customer service perspective and delivery mindset. Identifying and advocating for process improvement. Ability to thrive in a fast paced, start-up environment and the ability to coordinate effectively across Self-starter, results driven individual with a proven track record. Comfortable with navigating ambiguity and translating it to impactful results. Familiarity with creating and debugging Docker containers running in Kubernetes. Experience with trading strategies for securities, options, and trading platforms. Demonstrated flexibility in providing different types of technical support. Health Insurance Competitive Salary Paid Time Off
About the Company
“Built By Active Traders, For Active Traders” , TradeZero was founded in 2015 by a team that leveraged
decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.
With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent
pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.
About the Team
The Production Support team works closely with our Technology and Broker Dealer teams to ensure stable
and reliable performance of our trading systems before, during, and after the trading day in a fast-paced
environment.
What You’ll Do
- Monitor production trading systems for alerts, outages, latency, and performance issues.
- Troubleshoot and resolve real-time technical issues involving order management, trade execution, and market
data feeds.
stakeholders.
relevant teams to schedule and implement approved changes with minimal service disruption.
common problems.
improvements.
workflows.
resolution.
processes that support trading and operational workflows.
unresolved tickets, and important operational updates to ensure seamless handoffs between shifts.
client service teams and internal stakeholders to facilitate faster issue resolution and improved user
support.
Skills and Experience
equities trading.
SQL / SSMS for troubleshooting and automation tasks.
documentation (Confluence), work tracking (Freshservice, Jira) and ITIL-based workflows a plus.
What does it take to be successful in this role?
pressure.
geographically dispersed teams.
What are some skills to make you stand out?
Company Benefits :
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Production Support • Bhopal, Madhya Pradesh, India
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