Operations Manager

About This Role

The Operations Manager for the Simulator Centre based in Mumbai / other locations will be responsible for ensuring smooth internal operations of the training centre. Role is to provide oversight and adherence to annual budget, maintaining operational excellence, ensuring customer satisfaction & enhancing employee relations. The incumbent will focus on meeting regulatory compliance standards, fostering a high-performing team and managing the facility and administration.

Major Role and Responsibilities

• Oversee day-to-day operations of the Simulator Centre, ensuring smooth functionality of facilities and equipment.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Manage resources effectively to achieve operational and financial targets.
• Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.
• Analyzing data and trends to identify opportunities for process improvement and cost savings.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Ensure seamless customer experiences, aiming for a near-perfect Net Promoter Score (NPS).

Regulatory and Compliance Oversight

Customer Experience Management

Team Leadership and Development

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer