Major Incident Manager

Job Title : Critical Incident Manager Location : Navi Mumbai (On-Site)

Work Schedule : 6-Day Work Week

Experience : 5–8 years in incident management / IT operations management

Role Overview :

The Incident Manager is responsible for managing incidents and emergencies within the organization, ensuring business continuity, and minimizing operational impact. This role involves assessing, prioritizing, and coordinating incident response efforts, while communicating effectively with stakeholders and leading the team during high-pressure situations.

Key Responsibilities :

Assess, categorize, prioritize, and manage incidents to ensure timely resolution

Lead and guide incident response efforts, deploying resources efficiently

Maintain clear and timely communication with internal teams, senior management, clients, vendors, and partners

Ensure each team member understands their roles and responsibilities during incidents

Develop, maintain, and improve incident response procedures and playbooks

Evaluate incident severity and impact, initiating appropriate response procedures

Ensure compliance with relevant laws, regulations, and data privacy standards

Required Skills & Competencies :

Technical Skills :

Strong knowledge of IT systems, infrastructure, networks, databases, and security protocols

Familiarity with incident response frameworks and ITIL processes

Understanding of risk management, mitigation, and business continuity practices

Soft Skills :

Excellent crisis management, decision-making, and analytical abilities

Strong communication and stakeholder management skills

Ability to work under pressure, maintain composure, and act decisively

Leadership and team coordination capabilities

Why Join Us :

Play a critical role in ensuring operational resilience

Collaborate with senior management and cross-functional teams

Work in a dynamic and challenging environment that values decisive action and leadership