Family Engagement Specialist needed in an Education Group in Hyderabad

Family Engagement Specialist needed in an Education Group in Hyderabad.

Female candidate needed.

Immediate Joining

Key Responsibilities

Fields incoming enquiries from prospective families collect and capture their data into the student management system effectively and accurately

Build effective supportive and professional relationships with families to promote Schools Amazing Learning and support prospective families in identifying their school choice options

Ensure all incoming enquiries from prospective families are attended promptly effectively and professionally according to protocols and best practices

Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice

Effectively managing workloads in a fast-paced environment

Effectively work as a team to plan coordinate and execute effective inbound and outbound campaign that promotes high conversion rate

Proactively provide feedback to ensure effective communication strategies positive customer experience and higher conversion

Abilities and Skills

Knowledge and understanding of primary and secondary school environment and admissions process is an added advantage

Ability to understand apply and use a variety of software applications including sound knowledge of standard computing tools including Microsoft Office applications online databases email and web-based research tools.

Experience using Hub spot and Engage software preferred

Ability to manage social media is an added advantage.

Experience in an urban school with students of various racial ethnic and socioeconomic backgrounds preferred

Ability to work collaboratively and establish rapport with diverse families and school staff

Ability to organize and coordinate work independently and set priorities in the context of a full multifaceted set of responsibilities.

Ability to exercise good judgment and discretion particularly in matters relative to sensitive or confidential student records personnel or organizational matters.

• Ability to engage in self-evaluation with regard to performance and professional growth;

Ability to establish and maintain cooperative working relationships with students staff and others

Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and / or administrative policies and procedures.

Effective analytical critical thinking writing and verbal communication skills

Required Qualifications

Bachelors degree from an accredited college or university

Minimum 2 years experience in sales and / or customer service environment

Strong proficiency in English (Written & Spoken)

Strong proficiency in Telugu (Written & Spoken)

Looking for Local candidates from Hyderabad

Only Shortlisted candidates will be contacted. Background verification will be conducted for selected candidate.

Key Skills

Anti Money Laundering,Access Control,Content Development,Flex,AC Maintenance,Application Programming

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 40 - 40