Lead – Hospitality & Workplace General Services

Roles & Responsibilities :

Strategic focus on Workplace service delivery spanning all non-technical services Housekeeping / Hygiene / Hospitality F&B etc.

Manage user / stake holder experience end to end in line with functional strategic objectives

Implement and monitor corporate F&B strategy visitor / client host management event management service delivery framework process & systems

Develop competent & competitive Partnership ecosystem to deliver & upscale service experience

Manage the functional budgets for the service line

Achieve High Customer Satisfaction Score in functional / organizational surveys

Manage consistent standardized service delivery experience for F&B services across all BGSW facilities

Manage all food safety best practices & regulatory norms for F&B facilities services across all BGSW facilities

Manage service experience for executive hospitality services for external customers guests and high-profile dignitaries

Having a strong knowledge of F&B cost management

Responsibility for overseeing the smooth running of the kitchen and other hospitality areas across BGSW Campus

Excellent communication skills and the ability to influence change

Exceptional interpersonal skills

A natural desire to serve and exceed expectations.

A proactive stance to always look to improve standards and service with a focus on customer service

An innovative and inspiring approach with a keen eye for detail great organizational skills.

Monitor and report on activities and provide relevant management information.

Carry out market research competitor and customer surveys.

Develop strong relationships with key business stakeholders driving service improvement activities.

Maintain facilities BCP and Crisis Management program

Ensure key risks are identified escalated and managed appropriately

Food & Beverage management at facility

Cab management for Customers / Prospect and high-profile dignitaries

Conduct Admin survey based on which corrective actions are identified and implemented

Compliance management with respect to statutory laws

Attend town halls address and resolve associate grievances

Provide MIS reports on the operations and service performance

Performs any other tasks assigned from time to time

Responsible for new system & technology implementation

Facilities Management : Manage workplace services  in drafting scope document for RFP participated in negotiations drafting contracts review and approve implementation plans and supervise actual implementation of plan periodic review of services feedback and rating leading to bonus or penalties.

Budget : Manage capex & opex budgets

Health & Safety : .  Incorporate safety as an integral part of capital projects plan & work place strategyimplementation and reporting.  fine tuning and developing Emergency preparedness for IT environment.

Emergency Response

Procurement Supply Chain Management :  Responsible for establishing local procurement team and process. Also establish connects with critical vendors .

Team Management :

Audit : Prepared for Faced & remediated audit action items for ISO certifications Internal audits and statutory audits.

Qualifications :

Educational qualification :

Preferably Graduate / Post Graduate in Hotel Management with working experience

MBA / Engineering graduate with relevant work experience

Experience :

Minimum 10-15 Years experience in medium / large multi-location facilities IT sector

Mandatory / requires Skills :

Demonstrated ability to develop and deliver against measurable business goals

Data orientation with good sense of smart data analytics

Superior customer focus with ability to demonstrate value

Excellent strategic and analytical skills

Demonstrable high standard performance in the most complex and changing environments

Self-motivated team player with experience leading a multi-functional team

Ability to collaborate effectively with cross functional stakeholders

Excellent presentation organization and communication skills

Solutions orientation

Preferred Skills : Remote Work :

No

Employment Type : Full-time

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hospitality Management,Hotel Experience,Hospitality Experience,Management Experience,Event Planning,Employment & Labor Law,Project Management Software,Customer relationship management,Restaurant Management

Experience : years

Vacancy : 1