Associate Sales Director

Main Duties & Responsibilities :

1. To maintain complete and supported records of all sales agreements, contracts

and quotes for the hotel as per Policies & Procedures.

2. To have a good understanding of contribution margins for each product and work

with respective heads of departments to maximize Operating results.

3. To achieve targets in terms of number of new active Accounts, Room Nights,

Banquet Covers and Revenue as set by the management.

4. To submit monthly, weekly entertainment schedule to the Sales manager for

approval

5. To provide a courteous, professional, efficient and flexible service at all times,

following Standards of Performance.

6. To perform all duties and tasks in the assigned Place of Work

7. To be fully conversant with all services and facilities offered by the hotel.

8. To maintain various periodical reports as set by the management

9. To have a thorough understanding and knowledge of all food and beverage items

in the menu and the ability to recommend Food & Beverage combinations and

upsell alternatives.

10. To handle guest enquiries in a courteous and efficient manner and report guest

feedback or problems to supervisors if no immediate solution can be found and

assure follow up with guests.

11. To assist in credit collection and follow up on outstanding

12. To have a thorough understanding and knowledge of all Rooms, banquets,

restaurants, bars, Spa & Gym related service and product and upsell alternatives.

13. To systematically and efficiently call on prioritized accounts in your assigned

industries and report findings and opportunities to the sales head.

14. To continuously add and update the perpetual database of local group, catering

and conference leads and ensure implementation of an efficient and targeted

acquisition program.

15. To entertain potential and current customers based on business priorities.

16.Conducting group coordination meetings

17. Sending weekly planner on a regular basis

18. To do regular property orientations for the guests.

19. Sending all the new promotions whenever planned to all the guest database

20. To send the group tracking sheet with the revenue details on a weekly basis to

sales head and unit head.

21. Sending business lost report to the sales manager and unit head on a weekly

basis

22. To ensure a high level of exposure for the hotel through direct sales solicitation,

telephone contact, digital and written communication.

23. To ensure that all credit and collection procedures that have been established by

the hotel are implemented following the established Credit Policies & Procedures.

24. To ensure that all sales contracts follow the established Hotel Policies &

Procedures and are based on a sound commercial judgment.

25. To project a warm, professional and welcome image.

26. To be demanding and critical when it comes to departmental standards.

27. To continuously update your knowledge about the hotel operations / service

designs.

28. To conduct market surveys and other related research work.

29. To ensure that an efficient and accurate filing system, both manuals as well as

electronically is maintained at all times.

30. To keep and to safeguard all contracts and financial documents.

31. To understand and strictly adhere to the Rules & Regulations established by the

Hotel’s policy on Fire, Hygiene, Health and Safety.

32. To report for duty punctually wearing the correct uniform and name badge at all

times.

33. To maintain a high standard of personal appearance and hygiene at all times.

34. To maintain a good rapport and working relationship with staff in the department,

colleagues and all other departments.

35. To project at all times a positive and motivated attitude and exercise self control.

36. To provide a courteous and professional service at all times.

General

Note :

1. To understand and strictly adhere to the Rules & Regulations established in the

Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.

2. To report for duty punctually wearing the correct uniform and name badge at all

times.

3. To maintain a high standard of personal appearance and hygiene at all times.

4. To maintain a good rapport and working relationship with staff in the department,

colleagues and all other departments.

5. To attend and contribute to all staff meetings, Departmental and Hotel training

scheduled and other related activities.

6. To project at all times a positive and motivated attitude and exercise self control.

7. To handle guest and employee inquiries in a courteous and efficient manner and

report guest complaints or problems to superiors if no immediate solution can be

found and assure follow up with guests.