Voice and Accent Trainer - Diya Systems

Job description

DUTIES & RESPONSIBILITIES

• Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
• Conduct Soft Skills training which includes phone etiquette for the employees.
• Phone monitoring and assessment to understand the training needs.
• Conduct customized training sessions based on the assessment done by the QA team / CSAT team and Operations / Team managers.
• Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.

QUALIFICATIONS

Graduate or higher

EXPERIENCE

Atleast one year experience in Voice and Accent Training.

REQUIRED SKILLS

Skills Required

Training, Qa, Counseling, Customer Experience, Data Analyst, CSAT, Soft Skills Training, Monitoring