Customer Relation Manager

Post Sales

Booking :

Booking Creation while validating the facts of application form, kyc and payment record.

Welcome Ceremony on allotment.

Issuance of Allotment letter & Payment Plan.

Payments :

Record maintenance of received payments while ensuring the valid transactions.

Regular issuance of receipts respectively.

Demand Generation :

Generation of demand as per payment plan.

Reminder issuance as per the requirement.

Termination letters as and when required.

Agreement :

Ensure Execution of 'Agreement To Sale' immediately after allotment.

Preparation of Sale deed / conveyance deed with valid facts.

Preparation & execution of CAM agreement.

Finance Cases :

Responsible for execution of finance documentation including Tri-party agreement & Permission to mortgage.

Ensure On Time disbursements as per payment plan / demands.

Channelization between client & bank for smooth operations.

Transaction :

Responsible for all the post allotment transactions ( Transfer, name addition / deletion,substituion etc) .

Ensure to follow proper compliances including applicable charges and documentation.

Drafting of documentation as per transaction requests.

Validation of facts of above mentioned transaction documents.

Collection :

Monitor reports to identify the oustanding / dues.

Contact client / channel partner / sales team for clearance of overdues.

Cordination with bank and clients for timely disbursements of loan cases.

Reports :

Monthly MIS w.r.t to sales / offers, booking, collection, outstandings & Inventory.

Preparation of reports as per the requirement of management.

Possession :

Responsible to ensure collection of possession related charges.

Cordination with Team Project to ensure on time &

Preparation & execution of possession documents ( Offer of possession,possession letter, unit handover letter & required undertakings)

Handover process with complete Handover Ceremony.

Post Possession Services :

Channelize between Facility team & clients for smooth operations.

Responsible to complete the sale deed execution of sold properties.

Documentation post registration of sale deed i.e- Mutation deed , correction deed, NOC for resale.

In Person Interaction / Meetings :

Interaction with clients for their queries,documentation & services.

Interaction with Channel Partners for documentation towards their respective clients

Interaction with bankers for finance cases,documentation & project approvals.

Skills Required

Booking, Presales, Customer Presentations, Real Estate Sales, Registration, Customer Relation Manager, Real Estate Banking, post sales support , Real Estate Loan, Paper Works