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Service Coordinator
Getingemumbai, maharashtra, in1 day ago
Job descriptionStrategic Planning Receive calls from the customer. Schedule all Repair, Maintenance, Validation and Installation jobs. Schedule FSE on a daily basis (have to be aware where the FSE is at all times) Ensuring the equipment data base is updated at creation of jobs (once off) Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans) (Installation jobs via a sales order) Daily hours recon for FSE’s Daily and constant follow up with FSE’s on their open jobs Maintaining and updating the Work In Progress jobs Quotations on open jobs if required. Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobs Checking Oxando connector (3 times a day) and clearing errors Assisting customers with any queries with regards to any jobs ZSH / RSH collaboration with regard to the FSE’s and / or any customer issues Responding to customer emails / queries in a timely manner Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Minimum bachelor’s degree Excellent knowledge of MS office Tools & SAP Technical Knowledge is preferable. Be knowledgeable of current risk management standards, Compliance, principles and frameworks. Minimum 0 – 3 years work experience Excellent interpersonal and communication skills Adaptability and Flexibility Time Management Customer Service Orientation Teamwork and Collaboration Organizational skills
Overview
- Effectively manage and coordinate service activities to meet customer needs and expectations.
- Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.
Job Responsibilities and Essential Duties
Minimum Requirements
Required Knowledge, Skills, and Abilities
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Service Coordinator • mumbai, maharashtra, in