Application Analyst – Salesforce Health / Marketing Cloud

Role : Application Analyst – Salesforce Health / Marketing Cloud

Location : Remote

Primary Responsibilities may include :

• Responsible for the day-to-day operations of non-clinical applications including design, build,
• test, and maintenance. This ranges from small service requests to larger project
• implementations.
• Responsible for assisting with system troubleshooting, implementations, and software
• updates.
• Participates in system testing and validation by assisting in the development and
• maintenance of testing protocols, and coordinates testing with end users when applicable.
• Coordinates tasks departmental / interdepartmentally to support non-clinical applications.
• 5.Works in a multidisciplinary environment to help maintain a stable and functional software
• application.
• Develops, follows, and keeps updated documentation on support of the system as well as
• adheres to change management procedures.
• This position has an on-call rotation schedule that requires immediate off-hours response.
• Actively maintains education and cross-training on all departmental areas of expertise.
• Summary :
• Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable
• operations and ongoing improvement of IS Applications. These systems may include, but are not
• limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a
• multi-disciplinary environment that requires excellent communication skills and problem-solving
• abilities. The IS Analyst design system components, write specifications, define solutions, perform
• system build and create system level documentation.
• 3+ years of IT experience
• Strong critical thinking and analysis skills
• Business acumen. Understand operational workflows supported by applications
• Good communication / collaboration / team skills
• Experience learning new applications and adapt quickly when given new assignments
• Initial applications :
• Primary : Salesforce Health Cloud
• Secondary : Salesforce Marketing Cloud