Client Director — Strategic Accounts (IT Services)TECEZE • tamil nadu, India
Client Director — Strategic Accounts (IT Services)
TECEZE • tamil nadu, India
16 hours ago
Job descriptionOwn account strategy, planning, and execution to deliver annual revenue , renewal , and expansion targets across services (Field Services / FSO, Digital Workplace, Infrastructure / Datacenter, Security, and related managed services). Build a healthy pipeline (targeting 3× coverage ) through whitespace mapping, cross‑sell / upsell plays, and co‑selling with partner ecosystems. Lead pursuit governance (deal qualification, win strategy, pricing, approvals) and maintain forecast accuracy within ±10%. Orchestrate RFI / RFP responses, solution shaping, SoW / LoE development, and value articulation with presales architects and SMEs. Ensure solutions are deliverable, competitive, and aligned to customer business outcomes; drive compelling proposals and executive presentations. Provide executive oversight of delivery for SLA / OLA adherence , quality , risk , and continuous improvement across end‑user compute, field engineering, DWP, and infra operations. Champion customer success : drive adoption, measurable outcomes, and innovation roadmaps; lead major incident / post‑mortem reviews and improvement backlogs. Manage account P&L (revenue, GM, EBITDA), pricing strategies, change controls, MSAs / SOWs, and renewals; identify levers for margin improvement and delivery efficiency. Partner with Finance on billing accuracy, AR / collections, and commercial governance. Lead and develop a team of 5 (mix of sales / account managers, presales / solutions, and delivery / customer success). Set goals, coach performance, build succession, and foster a culture of accountability, customer focus, and collaboration. Proactively identify and mitigate delivery, commercial, and compliance risks; ensure adherence to ISO / ITIL , GDPR / data privacy , and client‑specific security standards. Maintain accurate records in CRM / PSA / ITSM systems (e.g., Salesforce, ServiceNow, Jira). Coordinate with internal practices (DWP, FSO, Datacenter / Cloud, Network / Security) and vendor / partner network to mobilize the right capabilities for the client. Support marketing requests (case studies, references) and represent Teceze at customer and industry forums. Revenue growth / bookings : Achieve annual new and expansion bookings; maintain 3× pipeline coverage . Renewals / churn : ≥ 95% renewal on expiring services; net revenue retention > Gross margin : Deliver portfolio GM targets with YoY margin improvement . Forecast accuracy : Within ±10% by quarter. Delivery performance : ≥ 98% SLA attainment; reduction in Sev‑1 / Sev‑2 incidents; demonstrable continuous improvement. Customer sentiment : CSAT ≥ 4.5 / 5 and NPS ≥ +50 ; strong executive advocacy and references. People : Team engagement and retention; clear development plans; succession readiness. 12+ years in IT services / managed services, including 5+ years owning enterprise accounts and multi‑million‑dollar portfolios (ideally $25M+ ; comfort at $50M scale). Proven leadership across sales, presales, delivery, and customer success for enterprise / global accounts. Demonstrated success leading RFPs / proposals, negotiating MSAs / SOWs, and managing commercials & P&L . Deep understanding of Digital Workplace , Field Services / FSO , End‑User Compute , Datacenter / Infra , and related service models (ITIL). Strong executive presence, stakeholder management, and C‑suite communication skills. Proficiency with Salesforce (or similar CRM), ServiceNow / ITSM , Jira / Confluence , and advanced Excel / PowerPoint . Bachelor’s degree required; MBA / ITIL / PMP preferred.
Client Director — Strategic Accounts (IT Services)
Company : Teceze
Portfolio Size : ~$50M annual revenue (multi‑country)
Reports to : VP / Head of Strategic Accounts (or Regional MD)
Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)
Location : — Travel : up to 25–40% as needed
Role Summary :
Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.
Key Responsibilities :
Customer Leadership & Executive Ownership
- Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders; provide clear, proactive communication and rapid escalation management.
- Run a structured governance model : weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs / EBRs) covering outcomes, KPIs, risks, and roadmap.
Sales & Growth
Presales & Solutions
Service Delivery & Customer Success
Commercial & Contract Management
People Leadership
Risk, Compliance & Security
Stakeholder & Ecosystem Management
Success Metrics (KPIs)
110% .
Qualifications
Create a job alert for this search
Strategic Account Director • tamil nadu, India
Related jobs
)
Cybersecurity Director
Vriba Solutions • Tiruchirappalli, IN
The Cybersecurity Director is responsible for the strategic vision and scaling of the cybersecurity practice to serve external clients.
This leader will ensure robust security governance, risk manag...Show more
Last updated: 23 hours ago • Promoted
Associate Director - Advanced Analytics
KMK Consulting Inc. • Tiruchirappalli, IN
KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.
Our data analytics and software platform...Show more
Last updated: 30+ days ago • Promoted
Client Analytics Manager
PTR Global • Tiruchirappalli, IN
PTR Global is a leader in workforce and talent solutions, delivering end-to-end recruiting, analytics, and program management support for some of the most recognized organizations worldwide.Our tea...Show more
Last updated: 16 days ago • Promoted
Global IT Projects Sourcing Partner
im24x7 Delta Solutions FZCO • Tiruchirappalli, IN
Global IT Projects Sourcing Partner.IT projects, clients, and technology opportunities to IM24x7 Delta Solutions.This role is ideal for professionals who have strong connections in the IT industry,...Show more
Last updated: 7 days ago • Promoted
Director, Finance Operations
Saks Global • Tiruchirappalli, IN
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow.
Its retail portfolio includes...Show more
Last updated: 3 hours ago • Promoted • New!
Strategy & Operation - SaaS
Hevo Data • Tiruchirappalli, IN
Hevo is a simple, no-code data pipeline platform that helps companies unify and prepare their data for analytics and AI - effortlessly.
All AI advancements begin with one critical foundation : clean,...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Consultant
Valorant • Tiruchirappalli, IN
Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show more
Last updated: 30+ days ago • Promoted
Accounts Manager
SuperHumanRace • Tiruchirappalli, IN
SuperHumanRace is an AI-powered sustainability tech platform that helps large organizations automate ESG reporting, track carbon emissions across value chains, and generate actionable insights for ...Show more
Last updated: 3 hours ago • Promoted • New!
AVP - Agency Partnerships
MacroHire • Tiruchirappalli, IN
Global leader in Co-Working Spaces.The AVP will be the growth architect for the product partner ecosystem.You will be expected to leverage your expertise in digital advertising, GTM partnerships, a...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Investment Advisor - HNWI & Private Capital Relations
Friendly Franchisees Corporation / Silver Star Real Estate LLC • Tiruchirappalli, IN
Senior Investment Liaison – HNWI & Private Capital Relations.We are seeking a well-connected and relationship-driven.Senior Investment Liaison – HNWI & Private Capital Relations.We are seeking a we...Show more
Last updated: 30+ days ago • Promoted
Director, Enterprise Technology and Business Intelligence
The Edge Partnership - The Edge in Asia • Tiruchirappalli, IN
Our client is a global leader in the healthcare and life sciences industry and has a strong reputation for improving patient care through advanced technology and intelligent operations.The ideal pr...Show more
Last updated: 3 hours ago • Promoted • New!
Director - Global New Initiatives
Joveo • Tiruchirappalli, IN
AI, automation, and human insight.AI-powered recruitment advertising platform.From intelligent job ad distribution to real-time decisioning, Joveo is building the operating system for the.We’re not...Show more
Last updated: 3 hours ago • Promoted • New!
IT Service Management
ISG (Information Services Group) • Tiruchirappalli, IN
Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more
Last updated: 7 days ago • Promoted
Director-FCCS Consolidations(Oracle Financial) Delivery
Sutherland • Tiruchirappalli, IN
For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide.
We bring them a unique value proposition through market-leading techno...Show more
Last updated: 3 days ago • Promoted
Director Operations - AI-Powered Global Tech Startup
SkillsCapital • Tiruchirappalli, IN
We are a high-growth startup revolutionizing how companies access top-tier tech talent.Our proprietary AI / ML / NLP-powered Talent Cloud and Blockchain-based vetting engine enable global clients to hi...Show more
Last updated: 10 days ago • Promoted
Athenahealth Technology - Director - Client Services
athenaHealth Technology Private Limited. • Tamil Nadu, India
We are looking for a Director Client Services to join our Customer Care team within our Customer Success division.Your job will be to execute on the Customer Care strategy by driving accountability...Show more
Last updated: 30+ days ago • Promoted
Client Specialist
PrepHires • Tiruchirappalli, IN
We have also recently launched.As a Client Acquisition & Marketing Intern, you will be responsible for reaching out to individual job seekers, promoting our free profile audit, generating leads, an...Show more
Last updated: 3 hours ago • Promoted • New!
Director / Vice President - Industrials - Investment Banking
JM Financial Ltd • Tiruchirappalli, IN
To develop and strengthen client relationship in Industrials sector.Responsible for origination, co-ordination and execution of various types of Investment Banking deals.
Years of Experience : 8-15 ...Show more
Last updated: 1 hour ago • Promoted • New!