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Implementation Operations Manager

Implementation Operations Manager

CareStack - Dental Practice ManagementTrivandrum, Kerala, India
26 days ago
Job description

Responsibilities :

  • Lead a 20+ member team managing implementations across the US, UK, and AUS

regions.

  • Oversee the full lifecycle of Aeka implementation projects, including planning, resource

    • allocation, execution, and post “Go live” support

  • Manage and monitor end-to-end image migration efforts from legacy imaging platforms to

    • Aeka, ensuring accuracy and minimal downtime.

  • Build and refine processes for smoother onboarding, faster image conversions, better

    • sensor monitoring, and increased adoption of the imaging platform.

  • Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure

    • operational alignment, product feature development, and client satisfaction.

  • Ensure comprehensive documentation of implementation processes, client configurations,

    • image migration procedures, and support guidelines.

  • Provide regular reports on operational performance, project status, and team metrics to

    • Leadership.

  • Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous

    • improvement.

  • Mentor and coach team members, conduct performance evaluations and foster a culture of

    • ownership, collaboration and accountability.

    Skills and Qualifications

  • 8+ years of experience in operations management, with at least 3 years in leading software

    • implementations.

  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Experience managing large-scale software implementations spread across multiple

    • locations / countries.

  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,

    • DICOM).

  • Experience in building scalable processes to improve operational efficiency and system

    • adoption.

  • Excellent communication and leadership skills to manage large teams and client

    • interactions.

  • Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
  • Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.

    • Location

  • Trivandrum
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    Operation Manager • Trivandrum, Kerala, India

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