Business Systems & Process Automation Consultant

About BHIVE :

BHIVE is one of Indias fastest-growing flexible workspace and PropTech companies, powering innovation, scale, and operational excellence. With a monthly growth ambition of 25 Cr, we are building a technology-first backbone that enables seamless operations across Sales, Finance, Customer Success, and Projects.

To achieve this, we are seeking a Senior Manager Business Systems & Process Automation who will architect, design, and operationalize our end-to-end systems ecosystem covering CRM, ERP, telephony, workflow automation, and business intelligence.

Role Summary :

As the Senior Manager, you will be the architect and custodian of BHIVEs enterprise systems that drive revenue operations, customer lifecycle management, finance workflows, and cross-functional process automation. This role requires a balance of business acumen, system architecture thinking, and hands-on implementation oversight.

You will :

• Translate business requirements into structured, scalable solution designs.
• Govern the business-facing roadmap while ensuring production reliability.
• Drive automation and standardization across departments.
• Build data-driven dashboards and ensure system integrity for decision-making.

This is a high-visibility role working closely with the COO, leadership team, and cross-functional stakeholders.

Key Responsibilities :

1. Business Solution Architecture :

2. Process Automation & Standardization :

3. Systems Governance & Stakeholder Management :

4. Dashboards & Business Intelligence :

5. Application & Integration Ownership :

6. Operational Reliability

Manage IT asset inventory, SaaS license lifecycle, and hardware / software allocation.

Define SLAs, track response times, and implement structured change management protocols.

Lead Tier-1 support and escalate to development teams as needed.

Must-Have Qualifications :

Preferred Qualifications :

(ref : hirist.tech)