Worldwide Customer Success Advocate

Company Description

Avalanche High-Tech Enterprise offers a comprehensive online platform that integrates recruitment services, IT solutions, and innovative product development to address diverse business needs. Featuring advanced tools, our platform enables seamless connections between employers and top talent, ensuring optimal team fit. With tailored IT services like system integration, cloud solutions, cybersecurity, and software development, we help businesses enhance operational efficiency and technological capabilities. Additionally, our cutting-edge IT product development services deliver innovative software applications and digital solutions to meet evolving market demands.

Role Description

This is a full-time, on-site role for an International Customer Care Executive based in Pune. The role involves providing exceptional customer support to ensure satisfaction and maintaining excellent customer service standards. Responsibilities include effectively resolving customer inquiries, assisting with product-related queries, and building strong client relationships. Additionally, the role will include collaborating closely with the sales team to understand and meet customer expectations.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Strong Communication skills to build effective client relationships
• Basic understanding or experience in Sales
• Ability to handle customer inquiries with empathy and professionalism
• Proven problem-solving skills and the ability to remain calm under pressure
• Previous experience in international customer care is an advantage
• Bachelor’s degree in Business, Communications, or a related field is preferred