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▷ Immediate Start : Assistant Manager

▷ Immediate Start : Assistant Manager

TPMumbai, Maharashtra, India
21 hours ago
Job description

Designation- Assistant Manager ( Hardcore outbound sales)

Location : Mumbai, Malad

Job Summary :

We are seeking a high-performing Assistant Manager to lead outbound sales efforts for loan products including personal loans, home loans, auto loans, and credit lines. The ideal candidate will manage a team of sales executives, drive lead conversion, and ensure compliance with banking standards while delivering exceptional customer experience.

️ Key Responsibilities :

  • Lead and manage a team of outbound sales executives focused on loan product acquisition.
  • Drive daily sales targets and conversion ratios through effective team coaching and performance monitoring.
  • Develop and execute outbound campaigns to promote loan offerings to prospective and existing customers.
  • Monitor call quality, lead pipeline, and closure rates; implement corrective actions as needed.
  • Collaborate with credit, documentation, and operations teams to ensure smooth processing and turnaround.
  • Ensure adherence to regulatory guidelines (RBI, KYC, AML) and internal compliance standards.
  • Analyze sales data and prepare performance reports for senior management.
  • Conduct regular training and upskilling sessions for the sales team.
  • Handle escalations and ensure high levels of customer satisfaction.

KPIs & Metrics :

  • Loan conversion rate
  • Daily / Monthly sales targets
  • Lead-to-sale ratio
  • CSAT (Customer Satisfaction Score)
  • NPS (Net Promoter Score)
  • Team attrition rate

    • Qualifications :

  • Bachelor’s degree in Any field.
  • 5 years of experience in outbound sales, with at least 1–2 years in a team lead or assistant manager role.
  • Strong understanding of retail loan products and banking sales processes.
  • Excellent communication, leadership, and negotiation skills.

    • Preferred Skills :

  • Experience in banking, NBFCs, or financial BPOs.
  • Exposure to digital lending platforms and fintech ecosystems.
  • Certification in financial sales or banking operations is a plus.
  • Multilingual capabilities (regional languages) are an advantage.

    • What We Offer :

  • Attractive incentive structure and performance bonuses.
  • Career growth opportunities in banking sales and leadership.
  • Training programs on products, compliance, and sales strategy.
  • A fast-paced, customer-focused work culture.
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    Assistant Manager • Mumbai, Maharashtra, India