Team Lead - Operations ( Contact Centre / BPO / Call centre)

Hiring for Team Lead - Operations ( Contact Centre / BPO / Call centre)

Interested candidates inbox your resumes to

POSITION : - Team Leader - Operations

LOCATION : - Chennai, India

JOB PROFILE : -

• Educate / Remind & Review their respective team / individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Manage team’s KRA goals and target achievement.
• Take ownership of cases – political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify / discuss with manager on cases that require technical assistance or which needs to be managed politically.
• Identify Knowledgebase availability & create / publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE : -

A mature goal-oriented professional with

Regards,

Deepu.