Customer Relations Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer queries via email, chat, or messaging platforms.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints or escalate complex issues to the appropriate department.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Ensure timely follow-ups on pending queries or unresolved cases.
• Meet performance targets such as response time, resolution time, and customer satisfaction scores.
• Build and maintain positive relationships with customers.
• Provide feedback to management about recurring issues or customer concerns.
• Stay updated with product knowledge, company updates, and service procedures.

Skills & Qualifications