This job offer is not available in your country.
Customer Service
ConfidentialAhmedabad9 days ago
Job descriptionHigh school diploma or bachelor's degree in any field. 0–2 years of experience in customer service (freshers are welcome). Excellent verbal and written communication skills. Proficiency in using customer support software, CRMs, and Microsoft Office tools. Ability to handle pressure and difficult conversations professionally. Strong problem-solving skills and attention to detail. Willingness to work in rotational shifts, weekends, or holidays (if required).
Key Responsibilities :
- Handle inbound and / or outbound customer calls, emails, chats, or social media inquiries.
- Respond to customer queries regarding products, services, billing, shipping, or technical issues.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Update customer records in the system accurately.
- Follow up with customers to ensure their issues are resolved.
- Escalate unresolved issues to the appropriate internal teams.
- Meet or exceed individual performance metrics and service level agreements (SLAs).
Qualifications and Skills :
Skills Required
Customer Support, Crm, Microsoft Office, Customer Service
Create a job alert for this search
Customer Service • Ahmedabad