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Process Trainer - US healthcare [Apply Now]

Selections HR Services Private LimitedBengaluru, Karnataka, India

6 hours ago

Job description

About the Role :

We are seeking an experienced Process Trainer with a strong background in international voice operations to deliver end-to-end training for new hires and existing employees. The ideal candidate will possess excellent communication skills, a strong grasp of process knowledge, and a proven record of improving performance through impactful training interventions.

Key Responsibilities :

Conduct New Hire Training (NHT) and On-the-Job Training (OJT) for international voice processes.
Design and deliver training modules focused on process knowledge, soft skills, systems, and compliance.
Evaluate trainee performance and provide continuous coaching for improvement.
Work closely with operations and quality teams to identify training needs and skill gaps.
Prepare and maintain training calendars, reports, and feedback summaries.
Drive refresher and upskilling programs to improve productivity and quality scores.
Ensure adherence to client-defined SLAs and quality standards.

Key Skills & Requirements :

Minimum 2 years as a Process Trainer / Communication Trainer in an international voice setup (US / UK process preferred).

Strong verbal and written communication skills.

Excellent presentation and facilitation skills.

Proficient in MS Office (Word, Excel, PowerPoint).

Should be flexible with rotational shifts.

Experience in banking, telecom, healthcare, or BFSI voice processes will be an added advantage.

Educational Qualification :

Graduate / Post-Graduate in any stream.

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Healthcare Apply Now • Bengaluru, Karnataka, India