GV Support Europe 151218

Position Description

Responsibilities

• ?GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization.
• ?The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA.
• ?Perform SAP configuration and resolve client issues based on the ticketing system / CRM
• ?Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
• ?Prepare functional / technical specifications and manage change requests.
• ?Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client?s current offering.
• ?Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application.
• ?Identify, co-ordinate and test SAP Note application as an advanced correction, as required.
• ?Consult with Relationship Managers (SRM)
• ?Work with Managed Service associates & leads to provide First Time Right solutions.
• ?Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
• ?Conduct cross functional training to managed service team on handing payroll queries.
• ?Ensure up to date knowledge of the ADP GlobalView SAP application and associated services.
• ?Adhere to ADP GlobalView configuration standards and conventions.
• ?After hours support as agreed with Client / Team Leader / Manager
• ?Undertake other projects as directed.

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