Lead Technical Content Specialist

We are seeking an experienced Senior Technical Writer to join our team. The ideal candidate will bring excellent technical writing and communication skills, expertise in creating engaging product documentation, and perform peer reviews. Play a key role in creating Product demo videos and Conceptual videos that elevate the customer experience.

Key Job Functions / Responsibilities

Plan, develop, organize, write, and update product documentation in compliance with our standards and timelines.

• Collaborate with product managers and subject matter experts (SMEs) to gather information, analyze requirements, and deliver high-quality documentation.
• Review junior writers’ drafts to ensure clarity, accuracy, and compliance with style guidelines.
• Prepare charts, graphics, illustrations, and screen captures to support documentation.
• Produce documentation for both print and online help systems .
• Use MadCap Flare for authoring and editing technical content.
• Develop scripts and storyboards for short tutorials and 2-minute explainer videos .
• Create videos using tools such as Canva and Camtasia .
• Provide writing, editing, and design support to team members as needed.
• Identify opportunities for improving how documentation delivered to customers and recommend innovative approaches.

Basic Skill Level Requirements

Education

Experience

Technical Skills / Skills

Software Requirements