Lead Infrastructure Engineer

Morningstar India is looking for a “Lead Infrastructure Engineer” based in our Vashi, Navi Mumbai office. The ideal candidate should be someone who thrives on delivering high quality operational output, new experiences, and technical challenges.

As a “Lead Infrastructure Engineer” working in Morningstar’s IT infrastructure team, you will be involved in the support of our Wired and Wireless LAN, WAN and Datacenter Networks for Morningstar’s growing IT infrastructure that currently covers over 33 offices and 6 Datacenter’s worldwide. You will also be involved in the transition process and will work in collaboration with third line engineering teams based in Chicago, London, and Shenzhen.

Interested candidates should have a proven track record of supporting significant Network Infrastructures. The successful candidate for this role should have at least 6-8 years’ experience in Network Lead support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS, ASA, Cisco ACI, Cisco Wireless and Cisco Identity Service Engine. A CCNP or higher certification is required, and experience of Cisco Umbrella, Cisco DNAC, Cisco ACI and Zscaler ZIA & ZPA technology would be advantageous. Candidates should have an appreciation of security standards, best practices, and principals.

Candidate should have excellent verbal and written communication skill in English, also bachelor’s degree or Diploma in Computer Science or Information Technology with strong academic credentials. Preference will be given to applicants with relevant IT industry technology certifications. (E.g., CCNP / CCIE Wireless, CCNP / CCIE R&S, ITIL v3 / 4)

Candidate should be willing to work in UK shift (01 : 00PM – 10 : 30PM IST).

Must have Experience People Management Expert, 5-6 years Network Lead Expert, 5-6 years Cisco Routing, Switching & Firewall Expert, 6-8 years English verbal and written communication Expert, 6-8 years Cisco Wireless Intermediate, 4-6 years Cisco ISE Intermediate, 4-6 years Palo Alto Intermediate, 3-4 years.

Good to have Experience Cisco ACI Intermediate, 1-2 years Cisco DNAC Intermediate, 1-2 years Cisco Umbrella Intermediate, 1-2 years Zscaler ZIA and ZPA Intermediate, 1-2 years Cloud Networking in AWS & Azure Intermediate, 1-2 years.

Day to Day responsibilities :

People manager who has a passion and understanding for providing outstanding support

Lead a team of Network Engineers who are responsible for handling 24X7 network support.

Clarify performance expectations and help team members achieve success through coaching, mentoring, and providing effective and timely feedback, recognizing accomplishments, and providing discipline when appropriate.

Monitor & Manage resolution SLAs for tickets.

Create / update / maintain Standard Operating Procedure & wiki pages.

Interface with other teams of Morningstar as a network lead to resolve incidents

Participation in the delivery of IT projects as required.

Create RCAs for Severity 1 & 2 incidents.

Collaborate and contribute with team members, vendors, and other technical staff to develop, design, implement, and continuously improve systems.

Manage shift schedules & resource availability for maintenance, projects & other tasks.

Provide technical inputs for weekly / monthly reviews & reports.

Create & execute plans for Maintenance activities, upgrades & new deployment.

Experience in managing and troubleshooting of Cisco ISE, Cisco Wireless Controllers Access Points

Experience in Riverbed and Symantec Bluecoat and ability to provide the reports of top users are who are consuming the most bandwidth.

Actively participate in monthly maintenance activities which includes IOS, Cisco Nexus Upgrades, Wireless controller & ASA Upgrades

Managing and maintaining the operational integrity of our systems

Assist with the transition of Knowledge and support processes to the infrastructure support team.

Use critical thinking and project management discipline, tools and techniques in the day-to-day execution of responsibilities and in resource and workload planning.

Well-developed communication skills, with the ability to understand, make recommendations on, and convey technical issues and solutions to a range of stakeholders, both internal and external

Skills and Requirements :

Experience in managing a 24X7 support team.

Bachelor’s Degree or Diploma in Computer Science or Information Technology

At least 6-8 years of Experience in a networking focused Enterprise Networks

Hands-on experience in a Large and complex network environment

Good English communication and presentation skills (written & verbal)

Team Lead who has a passion and understanding for providing outstanding support

An ability to demonstrate a focus on attention to detail and high-quality results.

Excellent English communication and presentation skills (written & verbal)

Good understanding of wireless site surveys and network assessments tools and processes

Expertise in Network Management and Troubleshooting via Cisco DNAC and Assurance will be advantageous.

Hands-on experience in a complex network environment

Strong technical subject matter expertise on Cisco Routers, Switches, Firewalls & other Networking equipment’s

Strong technical expertise with Switching (VLAN, Trunking, Dot1x, various flavours of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)

Strong knowledge & good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC

Experience in Monitoring tools.

Expertise in Cisco Identify Service Engine (ISE)

Knowledge of Jira and ServiceNow ticketing system

Knowledge on Cisco Umbrella and Zscaler will be advantageous.

Knowledge on Palo Alto Firewall will be advantageous.

Knowledge on AWS and Azure networking concepts will be advantageous.

Experience in QoS for wireless and voice over wireless will be advantageous.

Advantageous :

In depth knowledge of Cisco Wireless Suite and 802.11 family of protocols

ITIL foundation (v4) certification

CCNP / CCIE in R&S / Wireless certifications

Morningstar is an equal opportunity employer.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

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