Global L2 Support Expert-Mandarin or Dutch or Cantonese for Mumbai or Pune location (5-7 Yrs) / Only

Hi,

Greetings for the day,

Urgently looking out for Global L2 Support candidates for Mandarin or Dutch or Cantonese Language Expert with one of my esteemed client for Mumbai & Pune location.

Position : Global L2 Support Language Expert-Mandarin or Dutch or Cantonese

Location-Mumbai or Pune

Years of experience-5-7 Years

• Only looking out for immediate joiners

Job Description Global L2 Support Mandarin or Dutch or Cantonese

Language Expert

Location Global Remote APAC Region Preferred

Department Global IT Service Management

Role Summary

The Global L2 Dutch or Cantonese or Mandarin Language Expert provides multilingual technical support and translation for Dutch or French or Spanish speaking users across APAC ensuring smooth communication cultural precision and timely incident resolution

Key Responsibilities

Provide L2 bilingual technical support for applications systems and infrastructure

Translate technical and business communications between English and Dutch or Cantonese or Mandarin

Serve as liaison for incident problem and change management in Dutch or Cantonese or Mandarin speaking regions

Prepare and review bilingual documents such as SOPs FAQs and release notes

Collaborate with L3 teams to resolve complex issues

Support regional rollout and localization initiatives for APAC clients

Conduct language quality checks and ensure translation alignment

Maintain accurate bilingual ticket records in ITSM platforms

Offer guidance on language sensitivity and cultural appropriateness

Track and report recurring issues impacting Dutch or French or Spanish or Cantonese or Mandarin speaking users

Participate in performance reviews and improvement planning sessions

Provide translation assistance for executive communication and status reports

Qualifications

Bachelors degree in IT or Linguistics

Native or fluent in Dutch or Cantonese or Mandarin and English

Minimum 5 years of experience in L2 technical support or bilingual translation roles

Good understanding of ITSMITIL framework

Strong cross-cultural and analytical skills

Skills

Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server

In case you are interested in the above mentioned requirement would request you to kindly fill in the details mentioned below

Total Years of experience :

Relevant experience in Dutch :

Relevant experience in Cantonese :

Relevant experience in Mandarin :

Relevant experience in L2 Support :

Relevant experience in Jira Service Desk :

Current CTC :

Expected CTC :

Alternate email id :

Alternate contact number :

Date of Birth (Date-Month-Year)

Highest qualification & year of passing :

Current Location-

Preferred Location-

Immediate Joiner (Yes / No)-

Interested candidates can shared across their updated resume at ramandeep.k@anlage.co.in