Senior Principal Engineer – Java / Node.js / Angular

We’re Hiring : Application Support Professionals (Multiple Roles)

Experience Range : 5–20 Years

Work Mode : Remote / Hybrid

Shift :

6 : 30 PM – 3 : 30 AM (where applicable)

About Us

We are looking for talented and proactive professionals to join our

Application Support team . Openings are available at both

mid-level

and

managerial

levels. Whether you are an experienced

L1 Support Analyst

looking to grow your expertise, or a seasoned

Support Manager

ready to lead enterprise-scale operations, this is an opportunity to make a real impact in a dynamic, fast-paced environment.

Open Positions

1. L1 Support Analyst

Experience : 5–8 Years

Location : Remote

Shift :

6 : 30 PM – 3 : 30 AM

Role Overview :

As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.

Key Responsibilities :

Raise and track

Service Requests

to capture business user requirements.

Monitor, log, and resolve production issues

while coordinating with technical teams.

Perform

Root Cause Analysis (RCA)

and create incident summaries.

Generate

reports and dashboards

using

ServiceNow

and related tools.

Maintain strong

client communication

and ensure stakeholder satisfaction.

Possess good business understanding of

Finance & Accounting (F&A)

or similar domains.

Required Skills :

Hands-on experience with

ServiceNow

or equivalent ticketing tools.

Strong analytical, documentation, and communication skills.

Ability to work independently and handle pressure.

Willingness to work in

night shift (US hours) .

2. Support Manager – Application Production Support

Experience : 5–8 Years

Location : Remote

Role Overview :

We’re seeking a

tenured, hands-on Support Manager

to lead enterprise-level production support operations. You’ll be responsible for governance, team leadership, and service excellence across multiple applications using the

Microsoft technology stack

and

Azure cloud services .

Key Responsibilities :

Lead

day-to-day production support

across multiple enterprise applications.

Ensure

timely resolution of incidents, problems, and service requests .

Drive

Root Cause Analysis (RCA)

and implement preventive measures.

Establish

support governance frameworks , escalation models, and SLAs.

Collaborate closely with application owners, infrastructure teams, and business stakeholders.

Oversee

system performance and reliability

using Azure and other monitoring tools.

Maintain

runbooks, knowledge bases, and process documentation .

Drive

continuous improvement

and operational excellence initiatives.

Mentor and guide

L1–L3 support teams ; conduct code reviews and manage deployments.

Manage

client relationships , risk assessments, and project documentation.

Required Skills & Experience :

15+ years in IT support or operations, with 5+ years in a leadership role.

Strong hands-on knowledge of

Microsoft technologies

(.NET, SQL Server, IIS).

Deep understanding of

Azure monitoring, diagnostics, and automation .

Experience with

ITSM tools

(ServiceNow, BMC Remedy, etc.) and

ITIL processes .

Familiarity with

Agile

methodologies and sprint-based collaboration.

Experience leading

migration

or

application transformation

projects.

Excellent leadership, communication, and stakeholder management skills.

Why Join Us

Opportunity to work with

global teams and enterprise clients .

Exposure to

cutting-edge technologies and cloud platforms .

Growth-oriented

culture with career advancement opportunities.

Flexible work modes —

Remote

and

Hybrid

options available.