Call Audit - Presales

Adityaram Properties Private Limitedchennai, TN, in

11 days ago

Job type

Quick Apply

Job description

Job Description

Key Responsibilities

Quality monitoring and evaluation : Systematically monitor and evaluate inbound and outbound calls from the tele-calling team to assess adherence to scripts, communication quality, and professional conduct.
Compliance review : Ensure that all agent interactions comply with internal guidelines, sales protocols, and data privacy regulations .
Performance feedback and coaching : Provide timely, constructive, and actionable feedback to agents based on audit results to help them improve their communication and negotiation effectiveness.
Verification calls : Conduct verification calls with clients to confirm the accuracy of information shared by agents and to gauge customer satisfaction.
Reporting and analysis : Develop and maintain detailed call audit reports, scorecards, and performance dashboards. Analyse data to identify trends, performance gaps, and areas for process improvement.
Calibration sessions : Facilitate and participate in calibration sessions with sales leadership and training teams to ensure consistency in scoring and evaluation standards.
Process improvement : Collaborate with management and training teams to identify and address recurring issues based on audit findings and customer feedback.
Training support : Assist in creating and delivering targeted training and refresher sessions for agents to enhance their knowledge of products, processes, and customer engagement.

Requirements

Required Skills and Qualifications

Education : A Bachelor's degree in a relevant field such as Communications, Business, or Management is preferred.

Experience : 2–4 years of experience in a call auditing or sales quality assurance role, preferably in the real estate or telecalling sector.

Domain knowledge : Strong understanding of the real estate industry, including sales processes, property listings, and client interactions.

Analytical skills : Excellent analytical, listening, and problem-solving abilities to accurately assess call quality and derive actionable insights.

Technical proficiency : Proficient in using MS Office, especially Excel, and familiar with CRM and call recording / telephony systems.

Communication : Exceptional verbal and written communication skills with the ability to provide clear and respectful feedback.

Soft skills : Strong attention to detail, excellent observation skills, and the ability to work independently while managing multiple priorities effectively.

Requirements

Assist in the preparation and review of real estate documents and contracts. Conduct legal research to ensure compliance with local, state, and federal real estate laws. Manage and organize legal documents, maintaining up-to-date records. Coordinate and communicate with clients, stakeholders, and internal teams regarding legal matters. Support the legal team in case management and trial preparation. Facilitate and monitor the execution and proper filing of legal documents. Schedule and coordinate meetings, ensuring all legal deadlines are met. Qualifications Bachelor’s degree in Law, Legal Studies, or a related field preferred. Previous experience in a legal support role within the real estate industry is highly desirable. Strong understanding of real estate legal processes and documentation. Excellent organizational skills and attention to detail. Strong written and verbal communication skills. Ability to manage multiple tasks and meet deadlines efficiently. Proficient in using legal research tools and office software.

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