Higher Education Outreach CoordinatorManav Rachna Educational Institutions • Faridabad, Republic Of India, IN
Higher Education Outreach Coordinator
Manav Rachna Educational Institutions • Faridabad, Republic Of India, IN
1 day ago
Job description
Key Responsibilities :
Inbound and Outbound Calls : Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
Information and Guidance : Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
Application Assistance : Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
Database Management : Maintain accurate records of all interactions and inquiries in the center’s CRM system.
Follow-Up : Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
Problem Resolution : Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
Adherence to Policies : Ensure compliance with university policies and guidelines, including data protection and confidentiality.
Product Knowledge : Stay informed about current online degree programs, admissions policies, and changes in university offerings.
Qualifications :
Masters degree is preferred
Prior experience in a call center or customer service role is a plus.
Strong communication skills, both verbal and written.
Excellent interpersonal skills and a friendly, professional demeanor
MS Office suite skills and familiarity with CRM software.
Knowledge of online degree programs and the higher education industry is a plus.
Ability to work in a fast-paced and target-driven environment.
Location - Faridabad
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Outreach Coordinator • Faridabad, Republic Of India, IN
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