Associate Director - Client Servicing

Job Purpose : Lead and coordinate the strategic planning and execution processes to ensure client satisfaction, team productivity, and business growth.

Roles and Responsibilities :

1. Strategic Planning and Communication :

• Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
• Lead client pitching process by generating innovative concepts in collaboration with internal teams.

2. Brand Positioning and Differentiation :

3. Quality Analysis and Innovation :

4. Performance Analysis and Reporting :

5. Resource Planning and Contract Management :

6. Financial Management :

7. Brief Review and Approval :

8. Client Relationship Management :

9. Legal Compliance and Education :

10. Strategic Inputs and Innovation :

11. Team Development and Training :

12. Team Growth :