Service Engineer (Light & Heavy) - North India

Job Purpose :

The Engineer – Aftermarket Service is responsible for promoting service solutions, ensuring customer satisfaction, and driving aftermarket sales growth through strong product knowledge and customer engagement. The role demands a balance of technical expertise and commercial orientation to support customers with spare parts, refurbishment, annual maintenance contracts (AMC), and other service-related needs. By maintaining strong relationships and providing timely solutions, the engineer contributes directly to the company’s customer retention and revenue growth objectives.

Reports to :  Manager - Aftermarket

Duties :

Strategic Sales Growth

• Complaint Management :

Attend to customer complaints and breakdowns promptly.

Ensure effective root cause analysis and provide permanent corrective solutions.

Coordinate with internal teams for quick resolution.

Prepare case studies of major service issues, highlighting learnings and preventive measures.

Collect and analyse customer feedback to improve service quality.

Actively promote aftermarket service offerings including refurbishment, inspection, and maintenance services.

Support customers with technical guidance on preventive maintenance.

Promote and sell genuine spare parts to ensure equipment reliability and performance.

Identify and create opportunities for upselling spares and consumables.

Promote AMCs to customers for long-term equipment support.

Ensure smooth execution of AMC obligations, including scheduling and reporting.

Reporting :

Note : Don't apply though website, Please drop a mail to svishal@eriez.com

Skills / Qualifications Required :

Other Qualifications of Benefits :

Working Hours :

Benefits