Shift & Observability

We're seeking a Shift-Left and Observability Expert at the L2 level with 5-6 years of experience to join our team. This role is for a hands-on technical expert who will focus on performance optimization, root cause analysis (RCA), and implementing effective Root Cause Correction Actions (RCCA) across our core digital platforms. The ideal candidate will have a strong technical background in performance engineering and a solid understanding of modern observability practices.

About the Role

A short paragraph summarizing the key role responsibilities.

Responsibilities

• Performance Engineering : Participate in all phases of performance testing, from requirement gathering to analysis and reporting.
• Shift-Left Integration : Work to integrate performance testing into the early stages of the software development lifecycle to identify and resolve performance issues proactively.
• APM Tooling : Use advanced APM tools like AppDynamics and Dynatrace to monitor application performance, diagnose bottlenecks, and analyze system behavior.
• Root Cause Analysis (RCA) & Correction (RCCA) : Conduct in-depth analysis to determine the root cause of performance issues and collaborate with development teams to implement long-term solutions.
• Database & API Optimization : Analyze and optimize database queries and conduct API testing and performance tuning using tools like Postman, SOAP UI, and Swagger.
• Domain Expertise : Apply knowledge of domains such as E-commerce, Payments, Core Banking, and CRM to understand and improve system performance in these specific business contexts.
• Customer Experience : Analyze user journeys and provide recommendations to enhance the overall digital customer experience.
• Service Virtualization : Implement service virtualization for systems like acquiring and issuing banks to enable comprehensive testing when external dependencies are unavailable.

Qualifications

Required Skills